• Information Assistant RDP connection does not allow users to print via local printers

    Hello everyone, I have an issue that I haven't been able to find a good fix for. Users in the office access Sage that is installed on one of our servers with an RDP connection into the Information Assistant app to pull reports, particularly Job Cost…
  • Crystal error when running reports

    Fresh install of Sage 100. I ran the installer as domain admin as well as the WksUpdate Standard file. I have already tried reinstalling the software over 5 times and verified all necessary files were present in the C Drive file path. Is there any other…
  • Sage 100 2022 Premium Crystal Reports Database Login Failed. Unable to connect: Incorrect log on parameters

    Hello I'm upgrading from 2018 Advance to 2022 Premium. When on the server we can run canned reports within Sage 2022 without error. When we try and run reports from a client 2022 workstation we get "The database login failed. Error in File GL_ChartofAccountxxx…
  • SAGE random pdf export cannot be opened

    Hello, We are having an issue with exporting reports to a pdf file. Random reports will not open and acrobat gives the message "Adobe Acrobat could not open 'name_of_file.pdf' because it is either not a supported file type or because the file has…
  • Sage 100 PM WT Traveler Crystal Report - Steps Repeat

    Hi, Hoping someone knows how to get the details sections of a crystal report to not repeat the same values as I can not have step instructions and signoff information repeat I moved things around in the PM WT Traveler report that came with the install…
  • Sage100 Production Management Crystal Report for Work Ticket Traveler

    I am looking to add the Routing (now Template) description to my printed Work Ticket Traveler. I want it to appear in a header section of the crystal report. The routing description is now step 000000 of the route instead of its own field. How do I get…
  • Need help getting "Invoice History Printing" data in SQL database.

    Hello, I'm working on a project and I need to be able to pull the same information the "Invoice History Printing" report pulls for a date. For my selected date, in our database we have about 3,000 invoices. The report, however, only pulls about 140…
  • Automate Statement Printing?

    Hello, We are looking to automate statement printing for our customers. I looked through the "Task Scheduler" provided by MAS and noticed that this was not an option. I have no experience with this sort of thing, but it seems that this should be possible…
  • Trial Balance Report "Hangs" for a specific customer selected?

    Hello, We are having an issue with the AR trial balance report. If we run this report without specifying a customer, and leave the Customer Number field set to All, the report runs fine. However, we have a specific customer we want to run this report…
  • Printing Reports taking abnormally long time since switching to workstations from Terminal Server.

    Since moving my client from a Server 2008 Terminal Server to individual workstations, printing reports of any kind are now taking over 5-10 mins to print 5 pages. This includes just running print preview. I'm currently running Mas 100 ERP version 5…