• International Paperless Office Emails

    I have two end users that often email Purchase Orders Internationally...both to China. On occasion both end users are unable to send their email, they get the long/cryptic Paperless Office error that ends with: Failed to read beginning of SSL/TLS record…
  • VI job to change all customers for a sales person to email invoices - Paperless Delivery

    I am trying to figure out how to create a VI job to be able to change all of the customers for a sales person to email Sales Order & S/O invoices. I've tried exporting AR_CustomerDocuments and AR_CustomerDocumentsContacts, but neither of those seem to…
  • Setup Paperless AR Statement Delivery SOP

    Is there an SOP available to set up Paperless AR Statement Delivery only for specific customers?
  • Paperless Office e-mails not sending after June 1st using Office365

    We have not been able to send any automatic paperless office e-mails (Customer Invoices, Payroll Stubs) since June 1st. Our e-mail configuration in Sage 100 uses smtp.office365.com as the mail server. We have not changed anything with this setup since…
  • Paperless Office-Emailing Invoice and tracking to different email

    Hello All! Sage 2019 ERP.......We have used Paperless office forever and had relatively no issues but I fear we are not using it to it's ability (like most of this product). I'm wondering if I can do the following: I have a customer number in our system…
  • HTML code in Paperless Office?

    Is it possible to insert HTML code in the ‘Electronic Delivery Message Maintenance’ window? We would like a nicer landing page for the employee pay stubs.
  • Paperless office report viewer only show documents in "All Documents"

    I've printed paperless office financial Reports. Now when I go to the Report Viewer, I only see the documents with "All documents" selected. I was expecting to filter on "GL Financial Report" to see them. However, when I filter on "GL Financial Reports…
  • Paperless Office Input options - Possible to Scan or Attach a PDF to existing Customer Maintenance account?

    The question is: can Paperless Office receive scanned in documents and attach them to / associate them with a Customer Maintenance record? ..Or any other way to associate files with a Sage Customer account? Thanks very much!!!
  • Paperless Office Output options

    Is it possible to limit the options available in the dropdown list for Paperless Office Output in the print window? Short of having a forms code for each option, how can I prevent a user from absentmindedly emailing a customer when just wanting to print…
  • Why are my paperless office pdfs disappearing?

    We use Sage 100c 2018. We started with 4.5. We have generated over 1500 sales orders and over 3000 purchase orders. Most of these get printed to paperless office. Whenever we print one and look in the configured folder for the PDF, it is there. Over time…
  • Adding Merge Fields in Paperless Office Electronic Delivery Message Maintenance

    One of our customers needs to add some information to the subject line of the SO_Invoice email to include their Customer's PO number, invoice number and invoice amount. I believe invoice number would be Document Number, but is there a way to add either…
  • E-mail Invoices to Salesperson

    Is there an easy way to have customer invoices carbon copied (or blind carbon copied) to the salesperson when we use Paperless Office to send them to the customer? It seems like the only way is to set them all up as an additional e-mail address in Paperless…
  • Emailing invoices

    This may be a dumb question, but emailing my invoices have been working terrific and have not had a problem with it at all and was just stuck on one thing. I am having trouble with one email address that keeps getting sent back to me as Undelivered Mail…
  • Paperless Office Log Files / Visual Integrator Import - PLEASE VOTE!

    This idea for the Paperless Office/Visual Integrator module was posted over a year ago and could use some votes. You don’t really realize you need this, until you really need it. Currently, the Paperless Office log files cannot be accessed through…
  • Faxing Options

    I have a client that is requesting faxing options within Sage100. I know with Paperless Office you have the options to enable Faxing from MAS...what are the pro's and con's of using paperless office faxing versus an add on to Sage100. The client will…