• AP and Cash issue - An invoice was paid once by check and a second cash ACH sent after the check didn't clear, then the vendor refunded the overpayment

    We paid an invoice three months ago by paper check for say, $100. The check didn't arrive to the vendor, and so we then paid the invoice by ACH for $100. The ACH cleared, and then they also received and cashed the check. When the vendor realized they…
  • Error processing credit card refunds

    We have an issue where we have a completed invoice that was paid for and the product was shipped, and now the customer wants to make a return and have the funds credited back to their card. When we attempt to process the refund in Sage we get an error…
  • How do you process credit card refunds for a closed invoice?

    We have an issue where we have a completed invoice that was paid for and the product was shipped, and now the customer wants to make a return and have the funds credited back to their card. This seems pretty common scenario but is one that is rare for…
  • A/P Discount After Invoice

    Some of our vendors issue discount checks after we have received, recorded (and in some cases paid) the invoices that they are discounting. What is the best way for me to: 1) Receive the check against the vendor's account (rather than customer) …