Sage 100

Hi, An invoice was created, and a payment was made towards that invoice zeroing it out. On a later date, we do a Credit memo to the account as a refund, how do I get the account balance back to $0.00? as opposed to a credit on the account?

We had a customer use a third party to pay for invoices. They asked for a dummy credit we could send them so they could zero out invoices on their account. To do this, I was instructed to create a prepayment (as a positive amount) and then a credit…

We had a new person invoicing and invoiced a SO very wrong one time and then couple days later invoiced it correctly. The first invoice the qty backordered was entered instead of the qty shipped and the freight was entered into the discount box. So after…

We have an issue where we have a completed invoice that was paid for and the product was shipped, and now the customer wants to make a return and have the funds credited back to their card. When we attempt to process the refund in Sage we get an error…

We have an issue where we have a completed invoice that was paid for and the product was shipped, and now the customer wants to make a return and have the funds credited back to their card. This seems pretty common scenario but is one that is rare for…

In what version will we be able to bring up an old invoice and issue a Credit Memo rather than retyping everything? Also when is it coming out?[:S] TIA- Tracy

Is there an easy way to populate the lines of a Credit Memo in order to reverse a wrongly posted invoice? We had some large invoices that were wrong so we want to back them out but it's very time consuming on these large ones. Thanks!

How do I process a return in Accounts Receivable?

We often have parts that we need to return to a vendor. We use the Return Material module but at the time of the return we don't have the credit memo from the vendor so we can't enter it then. We can't wait for the credit memo to do the return because…

FYI: 2014.3 - entering CM invoice in A/R Invoice Entry Trying to enter Credit Memo in A/R Invoice Entry (e.g., 1234CM) but field just blanks out. However, if you first enter something else in that field (e.g., anything or click #), then hit Cancel,…