Sage 100

Can someone tell me how to remove finance charges from a customers account? I will say upfront that I have been in sales for many years and was recently given AR with no training so I am learning as I go here... I did go in and turn off finance charges…

Can someone please tell me how to credit back or remove finance charges that have already been posted to a customers account? We had one person in the office who generally did that for us, but she is gone now - and her notes are very vague. I did it through…