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  • Cash receipts entry to AR leger not matching

    Every once in a while i will try to enter a payment through the path Accounts Receivable, cash receipts entry and the invoice I want to pay will show a zero balance. If i simultaneously pull the invoice up using the path Accounts Receivable, customer…

  • Can I get more that 2 people into a Cash Reciepts batch for entering Credit Cards during the workday?

    I am running Sage 2021 and have managed to get two people into the same batch for doing Credit Card transactions with Paya. Any attempt to add a third person will not work. What is the preferred method for allowing users to run a stored card for a client…

  • Reverse posted prepayment and credit memos

    We had a customer use a third party to pay for invoices. They asked for a dummy credit we could send them so they could zero out invoices on their account. To do this, I was instructed to create a prepayment (as a positive amount) and then a credit…

  • AR Invoice with negative balance

    I have an invoice that shows to have a balance of $5,382.38. When I try to apply the payment in the cash receipts function, the balance shows as -$10. I don't get it. How can I fix this? I don't see any credit memos.

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