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Hi,
An invoice was created, and a payment was made towards that invoice zeroing it out. On a later date, we do a Credit memo to the account as a refund, how do I get the account balance back to $0.00? as opposed to a credit on the account?
I have 1 customer but they have 2 accounts with us. One account shows a positive amount of $650 while the other is -$650. How do I journalize these to cancel each one out and take off my A/R aging?