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Someone knows a way to configure the log level for escalation service? My customer have a lot of escalations rules, triggering SQL sentences, which are recorded every time in the log, resulting in HUGE logs. At Administration -> System -> Logging…

I have created a complaint(case) handling workflow which is working fine in CRM 7.1. in order to put some management controls around how long it is taking to resolve complaints I want to set up some escalation rules using the inbuilt SLA function. I've…