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Hi, I have been getting the below message pop up since December. It is driving me round the twist now. I have tried restating the computer Sage is downloaded to and also deleted the QUEUE.DTA file. Anyone get any other suggestions?

Hello all. We believe we have found an issue with the Item Finder Qty on Hand field. When the user applies a filter using an Optional Field, the finder will display the wrong qty on hand. For example, if we filter for "Item Number" starts with 20149…

In preparation for the SARS Employer Mid-year Reconciliation (EMP501) due 31 October 2020 , the Customer Service teams have implemented all possible measures to ensure our customers who require support are assisted. We do anticipate, however, that our…

In preparation for the SARS Employer Mid-year Reconciliation (EMP501) due 31 October 2020 , the Customer Service teams have implemented all possible measures to ensure our customers who require support are assisted. We do anticipate, however, that our…

In preparation for the SARS Employer Mid-year Reconciliation (EMP501) due 31 October 2020 , the Customer Service teams have implemented all possible measures to ensure our customers who require support are assisted. We do anticipate, however, that our…

Stay up to date with the latest news and trends in support by viewing the newsflash for August 2020. Sage 50c Pastel Accounting Newsflash - August 2020.pdf

Hello there, Have had Sage for over 10 years and until MTD very few problems. 1. would not communicate with HMRC, sorted. 2. All VAT reports prior to MTD have disappeared from view 3. And this is good while sending what was supposed to be the…

Good Afternoon community, In the last few days since loadshedding we have noticed a drastic increase in the following errors being reported: Pervasive error code/ Status 94 Error code 20 Status 116 Status 161…

Good Morning Community, Year End is here and with it some common errors and FAQ's. Getting the message 'Open Batches found' is a common Year End error and fairly easily resolved. For a step by step guide Click Here or watch our step by step video…

On occasion when trying to open your Sage 50c Pastel Accounting software you may encounter the Error Code 20 message. This message will advise you that your Pervasive software (this is the database that Sage 50c Pastel Accounting uses) is not licensed…

Hi, I am a new Sage CRM user...looking to implement inhouse as a partner. Post installation the dashboard gives the error as above. Also during test uploads, Tomcat error shows up while trying to move to step 2. I've checked similar queries in…

Hi We were having an error on a company pastel file in version 18.2, Error Code 5 - Invalid procedure or call argument) We then loaded the new Sage 50c(Ver19.2) and tried to open the company in the new version. We now get the following error in Ver…

I have 2 companies that are set up exactly the same. I need to send out letters to customers, but it works on the one company but not on the other. The file 1000.pmd gets created in the company > documents > letters folder in the once company but…

Good day Our data integrity in the system is giving errors, the inventory has blank codes and some codes has corrupted. Customers is doing the same. We have logged a support call, but no response. Who do we contact for a fix?

Hello, During our end of day procedures we had the following error come up while trying to update the SO Journal: We had an average day of sales, and have had many days which had greater sales. However, the error says 'PROGRAM size too large', not…

Hi, We have a couple of error's against Sales Order (Number) has due date earlier than Sales Order date which we cannot resolve. We do not enter Due Dates on the Sales Order but there are these few errors which we cannot resolve even when going in and…

When posting a question or seeking assistance there is certain information you can provide to get assistance quicker. Please ensure that where possible you provide a screenshot of the problem Please provide full details i.e. I am receiving a status…

Need to send your company dataset in for a Datafix? Unsure how to get the data through to us, do not worry below are all the steps and answers your require to get your company dataset fixed as efficiently as possible. You will need to contact support…

We suffered some data corruption a couple of weeks ago, we only spotted it on Friday sadly. I have spent the weekend rectifying the situation and at the final stage, re-entering the transactions, I had 17 errors that were not stated on Sage's help page…

Status 93 : Indicates that a record or file is locked by another user or process. Wait a while and try again as another user can be busy with the record. Ask all users to exit and wait 2 minutes and try again. If you still cannot access contact…

Since updating to version 22 we have noticed some issues with disputed supplier invoices. Invoices which have been previously marked as disputed and then removed from disputes are still showing as being in dispute in the supplier payment window and supplier…

We've recently had the computer which holds our Sage data crash. We thought we'd successfully moved the Company file to a new location, but although everything else is working, we can no longer print customer invoices. The error message we get is "Specificed…

Hello, We have several recurring items and we have the auto-message appear on start-up asking if we would like to process them. We have 2 levels of user, the manager has access to everything, and I have access to purchases, invoices and orders (recurring…

I amended a purchase invoice that was posted this month, has not been vat reconciled and there was no warning message but now when I try to back up I get an error message stating that "Net amount in header disagrees with total net in splits" There is…

Hi, I'm on Sage 50, newest version all updated. Everything is through Sage Drive. Sage keeps intermittently freezing on my Microsoft Surface (once today, 6 times yesterday). I'll click on something e.g. put a payment through, the box pops up and then…