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Hello, Having spent hours on the phone to sage they are saying its an HMRC issue not sage. Error as follows:- Error: 5012 Message: cvc-type.3.1.3: The value '355350211' of element 'CRN' is not valid. Error: 5012 Message: cvc-pattern-valid: Value…

"Purchase Order. Record Already Exists - next number field is to be updated in PO setup -Options- Documents and Next Number. Client keeps jamming up the numbers by manual entry of the field - has someone built a logic around to deny manual input of…

We've just archived an accounting period and are starting into a new one. When I set the program date to the start of the financial year, its posting transactions on the date entered, not the date from the start of the year. This is throwing out all my…

Hello I keep getting this banner when i go to send email invoices: "This release of Sage 50 will stop supporting Invoice Payments in 26 days. You must upgrade to the latest release to use this feature" I go to the "help" menu, click on "Check for…

Payroll - Error 1.docx Payroll - Error 2.docx Please help – I am getting multiple error codes after downloading and installing the 2024 update 2 on my system today (see attached screenshots)

Good day, Can I please get some information and assistance on this error. The error is only on one of our companies. I have tried the KB Report - Solution ID: 200123133446890 but with no luck. It only happens when trying to print to A Customer…

Good day any information on the Task will be much appreciated What ever this task is, is very resource resource driven and customers are not happy. Customers computers become very solo, till the point where it's unusable and the keep needing to…

Good day I just did an update and got the following. Update Version 2023 Update 2. This is on a Server with 4 Users. Only one user can work on Payroll other users get the following error. It asked me to create an account. I created one. Done Then…

A customer reports that an AR batch is missing and didn't hit the customer records. They said it hit everything else. Is there a way to recover this batch assuming that the batch did affect IC, GL, and OE? I am still gathering info since it could be…

When running the 'Transactions' Report on Inventory module we get this error. It only gives this error when selecting 'Detailed' -- runs fine when 'Summary' selected. What steps can we do find the error and fix it?

I am using Windows 11 Pro, Terminal Server. But when the users are working on the RDP on the Terminal Server the experience Black screens Distorted display in the SAGE Software. Then they close the software and reopen it everything works. They are Working…

Good day, I would like to know why this is happening to a company I restored first one month and then I restored an older copy. It works 100% and it rolls over. Then when you get to the last month it gives the same errors every time. How would we be able…

We have over the last few weeks started to get issues with Sage needing to be reindexed every week. The data is on a dedicated server PC running Windows 11 with a SSD We only have around 15 users. None use the cloud option, all work directly from our…

Hi, I'm running V28.1.404 Update 1 on a Windows 10 machine with a 1TB SSD I've just started getting "Drive Full" messages. Using Treesize, I've found the path "C:\ProgramData\Sage\Shared\AutoUpdates\v2\Sage.UK.SBD.Accounts.Line5028.0.226.0en-GB…

Evening all. I hope someone can assist me. I use Sage every day- I used all day on Tuesday, and backed up at the end of my day after checking data and there were no errors. Started again this morning and all was fine. When I reconciled a bank statement…

Hello, Does someone knows how to debug webservices ? I know there is a log file called "crmwebservice.log" and I can also look sql error log file but I have this type of error I don't know how to debug : mars 28 2022 14:08:02.711 5552 3316 1 Exception…

Hi There We're experiencing an error code 5 "Invalid procedure call or argument" on Pastel V19.3.5 When selecting a customer code in the Cashbook or Journal processing screen, just as we are about to move to the next line the error is triggered. …

Hi, please assist urgently. We get below error when we click on "Create Batches"

Good Day community, Want to keep up to date with the latest solutions to currently trending issues or just want to know how to process a specific function? Click Here to view out interactive info graphic with step by step KnowledgeBase Articles…

Good Day community, Do you need help resolving an error in your Sage 50cloud Pastel Accounting software? We have created the following interactive infographic with links to our step by step KnoweldgeBase articles to assist you in solving these known…

Good Day community, Want to keep up to date with the latest solutions to currently trending issues or just want to know how to process a specific function? Click Here to view out interactive info graphic with step by step KnowledgeBase Articles…

Runtime error 6 when trying to update invoices or the update process take long that you have to close program via Task Manager on Version 19. This usually occurs if the batch has many invoices. The issue has been resolved on build 19.3.3. Click here…

Hello, I have a challenge with one computer which has grayed out other field on POS on invoicing, quotation etc. the grayed out fiels are Quantity, Description, Ex price and discount basically only code is the only field which is not grayed out. I haved…