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Good day I have changed my email address. I was able to update the profile within Sage Cloud accounting, but I see that service notifications are still going to my old email. How do I change this? I have logged into Sagecity and am unable to change…

Good day When printing a invoice the company logo does not appear on the invoice but on the preview it do show. Please assist

Hi, How can I upgrade from Sage Accounting Standard to Sage Accounting Standard plus payroll? The upgrade option does not allow me to do the package upgrade only to add modules

Well Sage what now. First the Time sheets that could not import and now Error 522. Please can we get feedback on when we will be back up and running.

Good day We are unable to import our monthly time sheets and Your Call center is no help. Please assist

Hi there, I find that the Dropdown list of my Customers / Suppliers or Accounts are not in alphabetical order when I want to select the account in the bank transactions. Is this list guided by any Sorting I might have in my Customer list or is there…

Hi, I am looking at debt collection programs and saw I can add it on to my Sage account. This is for one of my clients. I need to know the following; 1, how do I get it added on? 2, How much will it cost to be added on? is there a monthly fee or once…

Good Day I have requested my invoice for my online renewal a number of times. Automated response states 'Email sent'. This unfortunately is not the case. I have also emailed Sage Support, with no resolution. Please just email me my invoice for the…

Hi everyone, 1. We are not happy with the standard Customer reports in Sage I have had a look at Sage Intelligence reporting, but this only reports on the financials (Profit & loss and the Balance sheet) in various lay-outs - nothing on sub-modules…

I am having a problem with the Sage One API when trying to send an invoice to Sage. It keeps telling me the invoice lines are required. They are definitely there. A form dump to JSON yields the exact same JSON structure from the API documentation…

Good afternoon, I have sent this request to Sage numerous times, and no response has been received. When viewing my VAT returns listing screen my VAT amount payable is correct. When viewing the VAT201 it is incorrect. When viewing my VAT Report it matches…

Hi Our account is paid monthly via a Credit Card that is still valid. BUT getting the following error ... Please respond to my emails!!!

What do we do where clients invoicing details have changed, you edit the details but when trying to save the details the error message " A Lockdown Date has been set. No transactions can be processed or edited with a date up to and including 29/02/2020…

I have been trying to Install Accounting Custom Layout Designer for Windows for the past month to adjust our invoicing templates but having absolutely no luck, even after a long email thread with support agent as well as a lengthy online live chat with…

We have been experiencing problems to import 1 of our biggest clients’ 2020 & 2021’s GL in Sage One Accounting, into CaseWare, since January 2021 already. This was originally a Pastel client, before converting to Sage One. It used to work well until Sage…

1. Can the use of analysis codes be forced in Sage One? 2. SOMEWHERE I missed a transaction valued at R103 (or maybe more adding up to that amount). How can I print a report to show me which transaction have NOT been allocated to a specific analysis…

Hello! I know that the sales invoices and quotes need to be 'secured' for editing purposes, but more and more clients are signing electronically and obviously the encryption doesn't allow for that. Just want to know if this is a query you have received…

Morning, Since the last major glitch in the system a couple of months ago, every month there seem to be something new you cant do in the system. For a while now , we have been unable to do a customer statement run without it giving an unexpected…

Good day Please can you assist. I'm trying to customize the invoice template to look like the template that was used in Pastel where there is borders around the invoice detail Regards

Has anyone received any feedback as to why Sage is offline? Its now been down for well over an hour.

I'd like to make suggestions to Optimize the GUI 1. [Add] to Process Quote Screen -- Option to add/overnight "Delivery Address" to Customer Info when Quote is saved 2. [Add] to Customer Edit Screen -- Button "Save & Add Quote" -- Button "Save &…

Good day I need help with Customising the customer Balances Outstanding report from 120 days to 365 Days. Please advise how would I do that? Thanks.

DEAR SAGE YOUR SERVICES THE PAST MONTH IS GETTING WORSE THAN WORST....... HOW WILL YOU FEEL IF WE DON'T PAY YOU? YOU WILL NOT FEEL IT AS YOU ARE A MILLION DOLLAR COMPANY...... GET YOUR ACT TOGETHER.....

There is still some issues with SAGE. When changing a line item, it takes a long time to show the changes. So you are never sure that it has been successfully changed. AND After every supplier invoice, invoice or change made on the system it bombs…

Still unable to login to SAGE One Online How long still to normalization