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  • General Journal Processing

    Hi Can someone please advise how I would process a general journal between a customer and supplier account? Customer account was deducted from the supplier payment however GJ does not allow allocations between cust/sup accounts only GL accounts. Do…
  • Bulk Import of Customer Invoices

    Does Sage Accounting (the cloud-based Sage) have an import function for Customer Invoices. I have a stack of over 200 invoices that has to be captured and it would take forever if I had to do them one at a time.
  • Callback function after login

    Hi I am making API requests, and I know that you're using basic auth instead of Token. Is there a redirect/callback method that one can use to store User Credentials on the first-time login, or is the best way to deal with this to save these credentials…
  • Reset Account to original

    I have recently started using SageOne and so far I have entered my invoices, receipts and bank transactions. I have not allocated or reconciled anything. How do I go about to revert back to reset my account so that none of the transactions appear and…
  • sageone - sales orders

    Hi, I've logged this error so many times with support. Do not get any feedback, therefore not sure they do anything on this query. Every other day I have a day that I just cannot create, nor save, nor print a Sales Order (event when get client approval…
  • Multi-Language support

    Hello all, Is it possible to change the system language to French or any other language? Preferably per user basis or the system language as a whole. Thank you
  • ACCOUNTING.SAGEONE.CO.ZA IS NOT WORKING.

    Could somebody from Support please assist in resolving this? THIS APPEARS TO BE A COUNTRY WIDE PROBLEM.
  • Sage Filter of Products Very Slow

    After trying both Chrome and Edge browsers, I've noticed that Sage is significantly slow when it comes to filtering products. We currently have just over 6000 products in our system, and the platform's performance is noticeably sluggish. It's worth mentioning…
  • How to capture an interest charged and interest reversed to our Suppliers

    We received statements from our supplier that displays a row "Interest Charged -R". How can I capture an entry on our suppliers so that my statement and transaction report also displays Interest Charged with the supplier's statement. Other times our…
  • Applying interest on overdue accounts - ETA of implementation

    I don't understand why it is not implemented yet. The fact that there is a program like Easyinterest to assist Sage One clients with interest on overdue accounts. This clearly shows you that there is a need for this function on Sage One Accounting…
  • How to show line numbers on invoices and quotes as well as item headers

    Hi, good day. ( Please refer to image below as example from excel ) 1. Is there a way to number the individual lines on quotes and invoices? Sometimes we want the clients to reference the line numbers on their quotes. 2. Is there a way to segregate…
  • Blocking access even after debit order was taken!!

    So I opened my Sage this lovely Sunday morning to quickly check if the duplicate invoice issue Sage is "working on" has been resolved so I can finish other tasks that need doing - only to be faced with an "Accounting Registration EXPIRED" screen! "Oh…
  • I want to upgrade my account

    I tried reaching the sales department but they don't seem to exist. I want to upgrade my account and possibly add up another company. I need a detailed explanation on how to go about this. I have 3 days to renew my plan. I need immediate assistance. I…
  • Sage one- merging to companies or transferring data from one to the other

    Hi, I have a client on Sage where which has 2 companies on Sage. Now the one company has the prior year data and the current year bank processing, but the other company has the current year invoice processing. Is there a way to merge the two together…
  • Adjusting Opening Balances - Sage Accounting

    Good day, I have taken over my company's accounts and our previous team left the accounts in a mess. I need to adjust the ledger accounts especially the balance sheet accounts at the end of FY22 so FY23 has clean data. I opened the appropriate…
  • Importing Bank Statements Absa

    Please assist Imported ABSA bank statement in OFX format - I can see no transactions in the bank - message said bank statement imported correctly - what can be the problem?
  • System Down - Month End again?

    Hi I repeatedly am repeatedly getting the following error: I have tried clearing cookies, another browser? WHAT NOW?
  • Accounting custom layout designer.

    I need some assistance with Sage 1 Accounting custom layout designer. How to design a form and import into Sage 1. I tried numerously but did not get it to work, there is something that i am doing wrong.
  • Subscription renewal

    Why is manual EFT no longer an option for payment of subscription fees? Our company doesn't have credit cards and our business banking blocks instant EFT payments. I've tried contacting cloud renewals, but even after multiple emails over the last 8 days…
  • Sage One invoice with multiple line items

    We have invoices with a large amount of line items, over 120. The process using Sage is painfully slow as we all know how slow Sage can be at times. As the invoice gets bigger the slower it takes to add another line item. Is there anyway we can do the…
  • Sage One Accounting - Custom Layout Designer

    Good day I am very new to this so please forgive me if my question is silly or not relevant. I am trying to edit the layout of my invoices so that there is no space between the currency symbol and the figure, which I managed to do with the custom…
  • Can I connect to Sage via Data Source Connection in Excel (Data Export)

    Hi there Is it possible to set up an external query / database connection (ODBC/SQL/Web Query), so that I can automatically import & refresh my custom Excel reporting using my Sage Business Online Accounting data? I am currently exporting as csv…
  • Transaction Missing on Profit & Loss Report

    A transaction is missing and not visible on the audit trial report, not visible under deleted transactions. Does anyone know where I can look for this or is this a technical issue with Sage?
  • Accounting down for anyone else? We are sorry to have to tell you this, but you have just experienced an error...

    Started at 09h30 this AM. Can't access the dashboard or any other menu items. Can't navigate to create / edit invoices from Favourites. It's not even month end though.....
  • Timekeeping Module

    Hi, The timekeeping module has not been working since Saterday. Is this being attended to?