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  • Patching Error

    Hi Installing a patch in the updates function on the administration menu you might get an error saying it cant retrieve the X3 Folder version when you are in Single user Mode. This error happens when you press test Patch but also in the Apply patch…
  • problem opening sage 50 Canada premium

    I get a message. you cannot open this company. it was created in a newer version or is incompatible with your sage 50 solution. what dose that mean?
  • Since Updating to Sage 2023.1 Getting Error in Event Viewer on Windows Server

    Ever since updating to Sage 2023.1 I'm getting the following warning in our server logs that runs connection manager. RSA public key file not found: D:\Admin\WinSim80\xxx\xxx Inc.SAJ\\public_key.pem. Some authentication plugins will not work.For more…
  • sage 300 2022 product update 4

    Hi Everyone, Does anyone has Sage 300 2022 Product Update 4 release notes or what's new in release ? Your response will be greatly appreciated.
  • Cannot Open company X. The Data has been updated to a new format. New version has not been installed yet on one workstation.

    I have a client who is receiving the error "Cannot open company X. The data has been updated to a new format... The new version of Sage 50 Canada (2023.1) has not been installed on the local computer. How do we install the new version to work with…
  • when is 2023 payroll update available for sage 50

    when is 2023 payroll update available for sage 50
  • do I need both tax updates

    I just installed sage tax update October 2021 Tax Update Release 2021 about sage shows Tax update version 20211002 Do I need to install the October 2022 Tax update Release 2022? It's confusing as we are still on Sage 50 2021, Build 28.1.01…
  • Payroll.

    I am having trouble writing payroll checks for January. Every time I open Sage 50, it asks if I want to download the new program. I have already done this several times. I also keep getting a message that the TAXTABLE.DAT is missing or corrupt.
  • How do I fix a faulty Payroll Expiry message?

    I updated 2020 Premium 2User with Payroll software ( renewed in July 2020) to the 2020.2 version, but now I no longer have my payroll activation. My Portal account simply confirms that I do have an active plan, but my software will not retrieve the Payroll…
  • Merging files taking 2 hours or more when updating Sage 100 2019 Premium

    I recently installed Payroll 2.20.1 and the PR hot fixes to an installation of Sage 100 2019 Premium. Today I installed the Fixed Assets module and the Canadian Zip Codes to an existing installation of Sage 100 2019 Premium. In both cases the "Merging…
  • 'Internet Access is required for this command'

    Help!!! I've been using Sage 50 for 9 years fairly smoothly. I recently downloaded the upgrade Simply 2019 with payroll updates and when I attempt to upload my T4s (online filing), I get an error message saying 'internet access is required for this command…
  • Install 1st January 2019 Sage 50 Payroll solutions Update R2018 without installing the upgrade to R2019

    FormerMember
    FormerMember
    Can I install the 1st January 2019 Sage 50 Payroll solutions Update R2018 without first installing the upgrade to R2019? I need to run a payroll this week and do not have time to install the full upgrade right now on the server and all the workstations…
  • MongoDB error

    FormerMember
    FormerMember
    Dear all After connection to PU9 No function can be opened. Getting error BSONObj size: -1691374161 (0x9B2FADAF) is invalid. Size must be between 0 and 16793600(16MB) First element: 4 w -3 7 ئ 1 (Ű E T e t`~ Y g %9g rͮ y g ` Z H3] F : ?type=-74 …
  • New File Format after an update SAI.

    FormerMember
    FormerMember
    I am getting an error that reads "cannot open company file. This data has been updated to a new file format and is not compatible wit the new version of the software". Sage did an update last week Wednesday but it has been working fine since the update…
  • Sage 50 Cdn Edition won't open because "api-ms-win-crt-runtime-I1-1-0.dll" is missing.

    Can someone tell me how to fix this. The problem may be I am still working on Windows 7. And advice would be very much appreciated. Thank you.
  • Payroll Download taxes...Completed with errors

    We did the product download from Notice 16-B (Payroll update 3, and Accounting update 4). Afterwards we downloaded and updated the Payroll Taxes. The report said it was "Completed with errors." how do I fix this?
  • Code Changers don't work after Payroll 7.2 upgrade

    Sage 300 2014 PU4 (also 2012 with PU4) with Payroll 7.2 none of the code change products work, system says 'newer version of Canadian Payroll was detected. XXXXX Code Change must be upgraded!' Is there an upgrade available?????
  • 2015.3 no longer is able to convert files older than 2014 now that we updated to 2016.1

    Our Company stores our client data files on a windows server and we have never had any issues with updating older client files but now that we have updated to 2016.1 we can not update the file. When we try to update a file older than 2014 in either 2015…
  • Version 2015 - Product Update 3

    Does anyone know what the next product update for Version 2015 will be? Will there be a PU3 release or maybe just a year-end IRD?
  • Sage 300 ERP 2012 PU5 now live

    Sage 300 ERP 2012 product update 5 is now available. Please login to support.na.sage.com and view KB 57976: Download Sage 300 ERP 2012 product update 5 to install.