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  • uninstalling Sage x3 V12 and installing V11 on the same server

    We are removing V12 from the server and installing V11 on the same server. The procedure we followed to remove V12 is listed below: 1. Unpublishing and unconfiguring the web services and print servers when they are not set up on the specified system…
  • Sage 50 could not be opened because the company data location at... could not be accessed or is not a valid company data location.

    After installing Sage 50 and trying to run it I get the above message. I can see and access the folder/files in the mapped drives. Now I looked into it and tried some troubleshooting from KB10259 . I went through the troubleshooting sections and discovered…
  • Activation Key Code Issue

    Hi there, I recently purchased Sage 50 Pro CAN care 2023. The download went fine and it accepted the serial number provided upon purchase. However, when I enter the activation code given on my customer portal account it won't accept it. An error message…
  • Cannot Open company X. The Data has been updated to a new format. New version has not been installed yet on one workstation.

    I have a client who is receiving the error "Cannot open company X. The data has been updated to a new format... The new version of Sage 50 Canada (2023.1) has not been installed on the local computer. How do we install the new version to work with…
  • sage 50 can't support the Windows XP

    Hi everyone! I have a problem with downloading the Sage 50. it shows that the sage 50 can't support the Windows XP. Can anyone give me a suggestion? I don't have another PC for doing that. thanks for any feedback! have a good day! Lai Yi
  • Unhandled Exception Error number 0x80040702 Description: Failed to load DLL: a4winst Setup will now terminate

    Hi, I hope you and your family doing well in this pandemic situation. I am doing a course in udemy on Sage300erp and I face some problem. course link: https://www.udemy.com/course/sage-300-erp-installation-and-setup-guide-for-beginners/learn/lecture/1757264#questions…
  • How do I fix a faulty Payroll Expiry message?

    I updated 2020 Premium 2User with Payroll software ( renewed in July 2020) to the 2020.2 version, but now I no longer have my payroll activation. My Portal account simply confirms that I do have an active plan, but my software will not retrieve the Payroll…
  • Installing Sage on my new computer

    I'm looking to confirm when installing Sage 50 on my new computer what I need. Do I need a Key? I currently have Sage 50 Cloud with support and premium care, unfortunately the support desk is now closed for the weekend. Help?:)
  • Sage 50 2018 Canadian Edition Download link

    Hello Everyone, I'm new here. I just joined in. Can someone please help me get a download link for Sage 50 Canadian Edition 2018 version? Thank you!
  • Location of download for Sage 50 CA 2019 Rev 0 can only find Rev 1

    Looking for the download link on the Sage website for the Sage 50 CA 2019 Revision 0 to install on a new desktop.
  • I am getting an error message while installing Sage 50..

    FormerMember
    FormerMember
    I am getting a failure message - "The installation of Microsoft Visual C++ 2015 Redistributable Package (x86) appears to have failed? Do you want to continue the installation? Yes or No" I have tried uninstalling to start over, but it won't allow…
  • Searching for update 2018.1 for Sage 50 CA

    Hi, I'm looking for a link to download the update 2018.1 to the Education Version of Sage 50 Canadian. I found a link for students to download the version 2018.0 but the computer labs at our school have the version 2018.1. This is the link for the…
  • Is MS Office required on the server for Sage 500?

    FormerMember
    FormerMember
    I have inherited a Sage 500 (7.4) system and the server has MS Office 2007 installed. Is this a necessary component of Sage 500 or can Office be uninstalled? I know it is old, let's not get hung up there. I am working on vulnerability remediation and…
  • New File Format after an update SAI.

    FormerMember
    FormerMember
    I am getting an error that reads "cannot open company file. This data has been updated to a new file format and is not compatible wit the new version of the software". Sage did an update last week Wednesday but it has been working fine since the update…
  • how can i find my account id

    I am trying to activate my student version, but i dont know where to find the account id they are asking for
  • how to instal sage 50 account 2015 student version in MacBook Air

    hi guys, I try to download Sage 50 student version in my mac so many times from the websites but it didn't work. Do you guys know how to download from a Mac because in my book it only teach how to use from the regular computer? Because i really need…
  • Sage 50 Cdn Edition won't open because "api-ms-win-crt-runtime-I1-1-0.dll" is missing.

    Can someone tell me how to fix this. The problem may be I am still working on Windows 7. And advice would be very much appreciated. Thank you.
  • Error telling me the Profile install is 2015, but original install on this computer is 2013-HELP

    I can quickly find the solution to the issue of trying to install a new user profile and the error says the profile install is 2013 but the install on the pc is 2015. Just update the bwprofile.exe via the service pack. I wish that were my problem, that…
  • installation 2016 Server 2008

    We were really hoping to stick with a 2008 box for the Accpac install. Did we miss our window of using 2008 by a version or two or are we long done with those versions? We're also looking at the possibility of using server 2016. Is there any chance…
  • Sage 500 ERP January 2016 Product Updates for v2013, v2014 and v2016 are released!

    The download links for client, server, client source, server source are available in Sage Knowledgebase. The Release Notes are contained in each download link. As a reminder, the download portal includes links to all the downloads. It is the one-stop…
  • Installation Help

    it's downloaded but won't allow me to install it. What should I do?
  • Installing Sage 50 2016 on Server 2008 not working

    I have installed Multiple version of Sage on my Current Server 2008.. But I tried to install the Latest update Sage 50 2016.. and each time i try to Run the Install.. its not working.. No error MSG.. nothing.. I dont know why the Install does not…
  • Corrupted Simply Accounting Start Up, AnitVirus Quarantine Simply file, Simply Won't Start up

    Hello, First, I used Simply Accounting Pro 2011, I run it on my Macbook Pro in a Windows 8.1 Virtual machine by means of Parallel 10. Yesterday, when starting up my Windows 8.1 in Parallel, my antivirus called Avast Free, found an infection in a Simply…
  • Installing an older version on Windows 8 PC

    If you recently got a new computer running Windows8, like me, you may have trouble installing older versions of Timeslips. Here is a fix that worked for me. My original installation CD was for Timeslips 2010. When I first attempted to run the installation…
  • Borland Database Engine file 'IDAPIxx.DLL' missing

    Hello, I am in the process of attempting to install Timeslips 2015 and the installation process stalls at a point where I am notified that the BDE file is missing. I've have followed a couple of threads regarding this problem and have reinstalled the…