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  • Bank reconciliation

    I reconciled Dec 2023 general ledger and matched it with the bank statement. On Sage, I had unresolved amount of $39.26. I performed a bank adjustment entry for this amount But when I was reconciling general ledger from SAGE and bank statement for Feb…
  • Cannot post an account code in our General Journal - that we have been able to in past.

    Since the latest 2024.1 update, We cannot enter a Ledger Code into the General Journal that we used to be able to all the time. Does anyone know how to fix this? I have read previous QAs on this subject, but none of them answer my question, as it was…
  • Navigating between GL, AP and AR

    I am wondering if it is possible to navigate directly between the A/P ledger or A/R ledger and the General Ledger. For example, if I'm looking at an A/P transaction in the A/P ledger, is there a quick way to navigate to the resulting G/L posting? And…
  • Bringing in a large value item, but want it to equal Zero

    We have an item we need to bring in that is a large value item. The problem with this is that we are bringing it in through RMA. We need it in the system but cant have this value show in our books. Is there any way to have its value show Zero in our books…
  • Closing fiscal year 2022 to start entries for Jan 2024

    Hello, We are trying to figure out how to close the 2022 fiscal year so we can start entering Jan 2024 entries. The current months listed in GL are Jan-Dec 2022 and Jan-Dec 2023.
  • How to Input a Grant?

    I need help! Our small business received a digital grant of $2500 which was deposited in December 2022. We did not make any purchases from this grant until January 2023. My questions:: How do I input this grant into Sage? I know that I have to put…
  • AR module disappeared

    Sage 2019 app n db on one server. SQL database in use. Users of AR module were complaining of batch posting being slow so a reboot was done. After reboot realized , Ar module completely disappeared. Steps taken: 1. Did a sage full repair yet AR…
  • GL base accounts setup error

    While setting up the base accounts during 'generating' an error was made including some accounts tied to entities that should not have been. Is there a way to remove these accounts from those entities?
  • lines in a sales order invoice doubling

    I have seen two unrelated instances of a single random line showing up on my invoice when generating one using the path sales order, main, invoice data entry the GL detail report that I printed early May for our April rebill, as well as the latest…
  • GL Trial Balance Missing Figures

    Sage 300 2023 After posting a Take-on Opening Balances, a Trial Balance was printed, and the total appears to be far less that the posted batch totals. There is no error reported during posting of the batch and all entries in the batch have been posted…
  • Businessworks 2023 transaction posted to AR but not to GL

    I didn't think this could happen but our program must have glitched while posting this transaction. Posted an invoice in AR. It appears in all AR reports run to verify it exists. However, transaction did not post in GL. I ran account detail reports for…
  • Saved General journal not showing on list but shows in report

    Created a journal entry and I can see the transaction on the general ledger for accounts included. But the general journal is nowhere to be found on the list.
  • Payroll Tax Remittance

    My starting balance is incorrect in my remittance summary. I tried to adjust the payments part so it would zero it out but it didn't clear it out. How can I get it removed or adjusted?
  • Clear History

    Please, how does clear history work. We are having issues with old transaction and we want to delete the old posted transaction.
  • Balancing the books

    Recently, I listened in on a call where the customer was having an issue where their book balance didn’t agree with the General Ledger. They noticed this while trying to reconcile their statements in Bank Services. Here is an example of what that would…
  • The more you know: Sage 300 ERP tips and tricks

    In this blog post, we wanted to share little tips and tricks that we here in support have picked up and want to pass on to you. How do I Get Real Time Posting in Inventory Control The only way to have real time posting to work is if in IC options…