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  • Reconciliation

    I removed some transactions from a reconciliation. I need to reconcile them again. How do I do this?
  • Entering previous years

    I need to enter my accounts from Jan 1, 2017 and get them up to date. I have spoken with someone on chat but they say the only way I can do this is import but that implies I have the information to import and I don't. I only have bank statements. I…
  • Cannot login--- says account blocked--- contact business owner...

    I am the business owner and the chat with support says "disabled". Not sure whats going on i need to log into my account to invoice customers!
  • How to Input a Grant?

    I need help! Our small business received a digital grant of $2500 which was deposited in December 2022. We did not make any purchases from this grant until January 2023. My questions:: How do I input this grant into Sage? I know that I have to put…
  • AR module disappeared

    Sage 2019 app n db on one server. SQL database in use. Users of AR module were complaining of batch posting being slow so a reboot was done. After reboot realized , Ar module completely disappeared. Steps taken: 1. Did a sage full repair yet AR…
  • changing the ledger account number on reconciled vendor bill

    Hi, I need help in a bit of a hurry. I have entered several vendor bills using the incorrect ledger account. Do I have to unallocate all of them and re reconcile? The instructions say it can be done just through banking but I can't see a way to access…
  • Payroll loans

    Hello, I issued a loan to an employee of $3000 who was having a difficult time and they have since then quit and the loan is no longer recoverable due to them going off the radar and ghosting me. How would I fix this in my system as it is still showing…
  • zero dollar cheques

    I need to issue zero dollar cheques to clean up AP accounts. System will not let me do it. How can I get around this?
  • Resetting bank reconciliation

    Hi everyone, Hope y'all are doing well. I have recently taken on a new client as their bookkeeper and I have noticed that their bank reconciliation was not done through Sage. While there is a hand-made bank reconciliation from last year-end, I am looking…
  • Removing Opening Balance Bad debt

    Hi community! I hope you guys won't let me down :) - Yes I brew beer and I love to ski I am looking to inactivate a customers "Carey" , however, there's an account balance remaining AR which is bad debt OB (as I migrated systems in covid) that I cannot…
  • How to pull back missing credit note

    So I had entered a credit note in error then had to create an invoice to pay that credit note and not sure if we had deleted the credit note but it is no longer showing in our system. Problem is that in Sage the cheque is showing as having paid $12,000…
  • GST on Other Receipts - Sales/ITC GL issue

    We have our GST setup to record GST on Sales into a GST account, and we also have a separate account to record GST (ITC) on purchases. When we purchase something I use the "Other payment" transaction in the banking section and the journal entry is as…
  • BANK TRANSACTIONS UPDATED AS OF JANUARY 14, 2023

    Hello Sage Accounting Team Please help me to view Incoming Bank Transactions updated, because the last update is up to January 14, 2023. User: [email protected]
  • Sage 2023.1 Payroll Tax Calculation not matching PDOC

    Hi there, just downloaded and installed the Sage 2023.1 and running first payrolls of 2023. I alway double check the Sage amounts with PDOC https://apps.cra-arc.gc.ca/ebci/rhpd/beta/ng/entry to ensure the amounts match and usually they do (perhaps 1 cent…