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  • Additional tax line in Pastel Payroll

    Good day, Please could someone tell me what the code is for the additional tax line added to the payslip in the case of a directive?

  • How to edit the New Payslip Layout to create Custom Payslip layout in Premier?

    Good Day All, Does anybody know How to edit the New Payslip Layout to create Custom Payslip layout in Premier? Please advise on alternative for the above if not possible.

  • RESOLVED: Known issue: Unable to enter decimal sign when processing values including cents on payslip screen

    Update 25/01/2021 The issue has now been resolved and users will be able to enter decimal values on the earnings amounts column on the Employee Payslip Information screen. We do recommend using the Flexi Financial batch import utility. Original…

  • Clearing a balance & recurrence amount on payslip definition

    Hi, I need to clear both balance & recurrence amount on payslip definition (deduction) for over 300 employees. Is there an import I can use to do this?

  • In processing Payslip PAYE Tax stays 0.00

    This is happening with all my employees in all my companies. Even the ones that got full salary during lockdown periods

  • Payslip Frequency

    I have now had multiple clients requesting that the pay frequency on the payslips states Quaterly. As we have clients that are paid every third month, some require the payslip stating they are paid Quarterly, or it looks like their monthly wage. Which…

  • Secure Employee Report (Payslip) not showing logo

    Hello, I have customised the payslip by adding a company logo. The normal payslip and bulk employee report of the same are showing logo but only the scheduled report sent via email does not showing logo instead it is using the default system template…

  • Payslip Notification

    Employees do not received notifications when payslips are published. All other notifications work perfectly

  • WebESS - Payslip not loading

    Payslips have been loaded, now users are getting an error "System.Exception: Failed to compare two elements in the array." they cant view, print or download

  • How to set up NI number as password for employee payslips?

    Hi all I'm using 50 Cloud Payroll to my temps (we are a recruitment business) and i'd like to know if there is a way to have NI numbers as the passwords for each temp/employee's email payslip. If so, is it possible to set this as a default?

  • Payment Slip Sizing Limit

    FormerMember
    FormerMember
    Issue: When running the Entry of Payment function, the payment slip only populates 499 employees and won’t populate more payment slips even if a site has more than 500 employees, and more than 499 payment slips must be created. Resolution: This…

  • Payslips get emailed but do not appear in ESS

    Hi everyone, Within Sage, I can email our March 2020 payslips to the employees but they do not appear in ESS i.e. when an employee logs on, the last payslip they can view is Feb's. This is even when I select that the payslips have to be uploaded to…

  • Mass update of Earning

    Hello , I need to do a mass update of staff for a new earning setup. How do I go about it?

  • Custom Payslip Report - Online Payslips

    We are currently exploring the possibility of introducing some of our customers of the Sage portal where their staff members can log in to view or download their payslips. Currently however, a major stumbling block for us is that it appears as though…

  • Rounding could cause breach of minimum wage

    This is very nit-picky, but; sage payroll is set to round mathematically meaning if an employee is paid at minimum wage for fractions of an hour (e.g every 1/4 or 1/2) they will likely technically be underpaid. It is only by pence per pay element, but…

  • Payslips error (Company Customized payslip)

    Good day everyone, is anyone getting the below error when they try to print out a customized payslips This happened after we updated to the latest update, I have also tried to print one out "Under All reports" but the error persist Assistance…

  • Payslip Reports

    Anytime we run a customized payslips report,it duplicates the employees name and net pay on the other employees payslip. However, the default payslips report shows the correct names and net pay. We were able to generate payslips report correctly until…

  • employee registration for online payslips

    The online documents section - manage employees, enables you to see who has registered for the online portal. This function is not available in the online payslips - employees tab. I don't want to see every month who has viewed but would like to see everyone…

  • How to enable employee access payslip from his terminated ID in ESS ?

    Employee has changed his Employee Code in August therefore his previous Employee Code is Terminated after roll over. However, he is still using the same Entity Code with his new Employee Code. How to enable him to view his previous payslips in ESS (July…

  • Online Payslips

    FormerMember
    FormerMember
    The SAGE 50cloud online payslip report contains an error. The "Total Deductions" value shown on the payslip does not agree to the sum of the Deductions box individual line items. The discrepancy relates to the Employee Pension deduction which is included…

  • How do I upload a company logo to print on a payslip?

    Payroll Professional allows you to print a logo on your payslip. The logo file can either be rectangular or square, and the logo file type can be .bmp, .jpg, .png or .gif. Sizes for best results: Square 100 x 100 Rectangular 154 x 46 How…

  • Overtime rate ph not reflecting on payslip

    Please advise how I go about reflecting an employees OT rate on payslips. The units captured(hours) reflects, however would like the 1.5 or 2 to reflect the overtime rate ph as well? Is this possible... Thank you. Tania

  • Generic Exception Error when viewing payslip in WebSS

    When a user access WebSS to view the payslip they get an error - Generic Exception - Item has already been added. Key in dictionary: '1437' Key being added: '1437' A few things needs to be in place. 1. On Company Rule > Default Rules a Payslip Layout…

  • Zeroing out a payslip

    Hi guys, I wanna find out how to zero out a payslip? I need to zero out January before rolling over

  • Email Payslips Issue

    Hello, We lost a laptop and had to recreate our email payslip template from scratch. The template works fine other than it emails one person with a single PDF containing everybodys payslip. Have we misssed a setting somewhere? Thanks for any help…

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