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  • How do I download a payslip from February 2024 pay run?

    I have rolled over to March 2024. I need to download & send February 2024 pay slip's but Sage Payroll (Online) isn't giving me the option to choose 29 February 2024. I have also tried to go back to the previous tax year but the same thing is happening…
  • paying the wrong amount of salary to an employee

    Hi, I have noticed that one of the employee has been paid less amount of her monthly salary for last 4 mounts. I am going to pay Dec salary, I am wondering how to pay this amount, because the employee standard salary is 850.20 and we paid around 613…
  • PAYSLIP FONT

    I have a client that of whom the employees are complaining about the font size of the payslip. Can this be changed or is there any other solution please. Thank you
  • Employee Benefits

    Hi I am a Financial Planner and find myself, almost always, in the most frustrating scenario planning stage when clients (Employers) as well as their Employees would like to see how the different options of employee benefits will look like on their…
  • Payslip - ETI

    Please help me, I think I clicked a button somewhere and now ETI is gone. When I want to print my pay slips, it doesn't show the ETI. Please advise what I am doing wrong. Thanks
  • Sage HR Online Payslips

    I am wondering if we are able to amend the layout of the Sage HR Online payslips, our prior emailed ones show AVC Pension on a separate line, instead of grouping the employee contribution as one figure, many staff members require this to show as a separate…
  • Adjustments & Reconciliation

    Backup Backdated Adjustment for KM Reimbursement Backdated Adjustments on Payslip Tax Adjustment Payslip ETI Adjustment Batch Bulk Tax Adjustment Payslip How to backdate the Medical Aid History RFI…
  • Allow custom made payslips to be uploaded in Sage HR Online Services

    Feel like I am starting to bang my head against a brick wall with this one as I was promised that this feature would be incorporated in to future Sage updates over 18 months ago. However, having read the latest pop up when logging in to say that Sage…
  • Bonus tax not calculating on Separate Payslip

    Good day, I am using the Seperate payslips to capture annual bonuses for employees because salaries have already been paid for december 2022. A bonus tax is supposed to be calculated on the annual bonus entered but unfortunately it doesn't. I tried…
  • Split Pay Amounts to Appear on Archived / Emailed Payslips

    Several employees avail of the split pay function where their net pay is sent to two banks...this works perfectly...appears on the Enter Time and Pay payslip when processing...however on their archived / emailed payslips, the pay method states "Split…
  • Split Pay Not Appearing on Payslips

    We have a few employees now who have requested to be able to use the “Split Pay” function and it is working as it should be, sending the relevant amount of net pay to the specific bank accounts However, the payslip that they receive by email makes no…
  • Printing Loan Balance on Payslip

    How do I print a capital balance of a loan on a standard payslip?
  • How to add payslips to show on employee contract

    Issue: After creating multiple payslips, the system is only picking up one payslip as a payslip that can be selected on the employee’s contract Solution: Use GESARX(Print code) under Setup > Destinations to add a payslip. This will ensure that the…
  • How to hold & release salary ?

    I have a requirement to hold the salary for employees who submitted the resignation or Terminated and release the salary in next pay month.
  • Maternity Pay is reported as Parental pay on payslips

    We have processed a employee who is due to her first week Maternity Pay and her payslip are showing the Maternity Pay as Parental Leave, I checked all other payslips reports and they are all showing the same . thing. Other post update reports do record…
  • Birthday Payslip Message

    Good day all, How would I add a birthday message to an employees payslip in their birthday month? Thanks in advance.
  • Does Sage support using an employees main usersname and password for viewing payslips

    Where possible, instead of our staff having to remember another password, we have them use the same username and password they use for everything else by leveraging a widely-used technology called SSO (Single Sign-On) Does the Sage payroll portal…
  • Payslip Batch/Range Printing for Individual Employee

    Hi, Be nice to have a facility within employee details whereby you could print/email multiple payslips between period numbers...e.g. if an employee requires say the last 6 months payslips (for a mortgage application etc), you can tell software to print…
  • Accountant Details on Online Payslips Invite

    Hi, So I have added an client subscription for Payroll. When I have invited their employees to Online Payslips, it includes the employer name, then beneath that my email address and phone number. The email address and phone number on there is only for…
  • Employees receiving numerous payslips notifications but payslips are not on ESS

    Users receive several notifications for payslips and when the user logs in, there is no paylip found.
  • SMS Payslips

    Hello, How can I get the documentation on implementing SMS Payslips on 300 People.
  • Idenitifying Benefits in Kind

    Sage currently doesn't clearly identify which items on a payslip are payrolled benefits in kind and this frequently confuses staff. Can this been added? Has anyone found a good work around for this?
  • Gender Identity

    Hi I am using Sage Cloud Payroll and I have been asked to include non binary on an employees payslip. At the moment there is only Male and Female options for gender. Will Sage be adding "Non Binary" or prefer not to say to the payroll package? …
  • Email Payslip report - Sage report designer

    Hi All, I recently learned how to send a payslip via email (from sage to email) saved as individual payslip pdf for each employee (rather than one file) Basically needed to set up email settings with the email type payslip. My only issue is the…
  • Cost to Company Component Setup and Edit

    Hi There Does anyone know where I can see the "Cost To Company Component" setup, in order to see which definitions are included in the Cost to Company, and to add other definitions that need to be included for our Payroll reporting purposes? Specifically…