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  • SData gadgets on the Interactive Dashboard

    SData is a Sage standard that is used across several of Sage's products. It is a form of web service based on RESTful principles (Representational state transfer). SData was developed by Sage to enable our desktop, web-based and server software to communicate…
  • Creating Interactive Dashboard List Gadgets for Custom Entities

    List Gadgets derive their data from 4 different types of data source Saved Searches Advanced Finds Reports Groups When a custom entity is added to Sage CRM using the Advanced Customization Wizard (Entity Wizard) only the table is created…
  • Info Managers and System Administrators can share Gadgets with colleagues

    If a user is an Info Manager or a System Administrator, then they can create Library Gadgets. This means if they have a brilliant idea that can be displayed as an SData, Chart or List gadget then they can build that gadget in such a way as to allow other…
  • Building an SData Gadget to view current users

    In the screen shot below you can see that I have a gadget that allows me to see which users are currently logged on into Sage CRM. This is an example of an SData gadget. It's based on a simple view that a System Administrator can create. SData gadgets…
  • Creating Shortcuts from Your Interactive Dashboard Gadgets

    The Default Action is a handy feature on the dashboard for creating shortcuts for functions that you might frequently use. Once your gadget is created, you can easily change the Default Action to another one by clicking on the Edit icon on your gadget…
  • Linking Gadgets on the Interactive Dashboard

    If you're starting out with Sage CRM or have been using it for a short while but feel there's more you could be doing with it, then, this is the blog for you. In this series of blog articles, I'm going to share my experiences of learning Sage CRM, the…
  • Gadgets with "customized" views

    Hi, I have built 2 gadgets from a view that pulls information from Sage 300 OE invoices. Now I have been told that we cannot filter or sort by fields that have aliases. So the data in my gadgets is all over the place. When will this be fixed? …
  • Linking Gadget via custom fields

    I've created cross-database views (Connected Tables) and actually created new Views on Primary Entities (cross database). Then I've used this to create Reports, and corresponding Gadgets. The issue now is that I'm trying to link some of these gadgets…
  • Currency field in search causes error in gadget

    I created a saved search that has a Currency field. The search works fine in the search screen. When I add the search to a list gadget, or a Summary gadget, it generates an error. If I remove the Currency field, the gadget is fine. In the logs, I…
  • EOleException in Custom Email Preview Gadget

    Hello, currently we are working on building a custom gadget for one of our customers to help him process incoming emails inside the crm. The gadget we are working on alows a user to preview the incoming emails and assign them to a team and user. …
  • Gadget Data Sources

    I'm trying to Create a New Dashboard for some on our marketing team. I have created some reports views that they had requested and I am trying to get them into a gadget. However when I select the entity in which the view resides, I don't see the view…
  • Duration Field

    Good afternoon, I was wondering whether it was possible to have a field which displays the length of time a case has been at a certain stage? Unless there is a way to pull through the information from the tracking tab? The end result would be to get…
  • An error occurred when attempting to process the Gadget. Please contact your System Administrator.

    I'm simply trying to show Saved Search results in gadgets for custom dashboards for our sales group. The data I'm pulling into the gadget is based on Communication Entity. The saved search works fine, and the gadgets used to populate results. Now I get…
  • Report Saved Searches in Chart Gadgets

    Hi all, I have created a series of Reports, all of which have Saved Searches to allow the data to be viewed on the basis of current Month, Quarter and Year. I would like to use these Saved Searches in Chart gadgets on Dashboards so as to create corresponding…
  • Gadgets Not Showing Properly

    Good Day, everyone! I created an interactive dashboard and, on my screen, the top row gadgets (with charts) show perfectly. When I have others test it, the first gadget shows with chart but the next two only have a list. Any wisdom on the easy…
  • Dashboards

    Hi! I am fairly new to Sage CRM and am creating dashboards for use with my sales team. In the CRM I am used to, I am able to create a dashboard and indicate who has access to it. I am not seeing this in Sage, although it is probably obvious…
  • List of recipients

    Hello Everyone, 1. how can we create list of recipients for E-Marketing Campaign? 2. how to create Email Templates and import them into SAGE? 3. what is Implement personalization and Tracking? 4. how to Send an email Blast? 5. Generate Non-Customer…