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Issue: Error File format not supported when attaching a document on Ess Expense note Module. Resolution: Ensure that the file format is added as a content type before uploading attachments. To setup the content type, follow the steps below: …

Morning Is there a problem with ESS today? Not sure if the global Microsoft problem has anything to do with this? 1. There are items in my Inbox but it doesn't show on the Dashboard 2. It is taking a long time for tabs to open 3. When I go into…

Has anyone came across this error after deploying ESS to be accessed externally(outside the host network)? The server is hosted on the Microsoft Azure platform running windows server 2019 and iis 10 and fitted with a valid SSL cert. Tried enabling…

Hello Team, The below shows when I try publishing payslip to ESS

Hello Team, The below error shows when an approver clicks on a claim item to view before approving. Kindly assist.

Anyone built a report that shows upcoming pending leave from ESS? Looking for solutions thanks

We had to re-install VIP and ESS on a new server. We are getting the following error when trying to load leave or approve or view anything. And please do not tell me to log a weblink request. That never works and I'd probably die before I get a reply…

Hello, I'm rebuilding our Sage stack to separate the webserver out and into a DMZ. Installed per the guide but am getting the below error on the webpage; Invalid column name 'pk_syenter'. How do I fix this?

Does Sage ESS support any form of integration? For instance if I would like to receive data of our employee leave via an API or data dump how would I be able to do that. My requirements are: I would like to bring employee leave data into our system…

Hello Guys, Which would you recommend for securing Sage VIP Premier ESS website TLS or SSL? Also, recommend a good company to buy from.

Hello, I tried downloading the latest Sage Connected Services 2.3.0. However, it keeps providing an error. Please can you assist to crosscheck this? My client has changed their leave balances on Pastel Payroll. However, on ESS, the old balances…

The Web self service page shows blank

Hello, My client has changed their leave balances on Pastel Payroll. However, on ESS, the old balances are still showing on all the employee profiles. Please how can this be updated? Regards, Akin

Getting the below error when trying to login into ESS after a setup, anyone know what to do here?

Hi Everyone, Getting this error when customers' are trying to connect to their profile on ESS Do you have any advice on what we can do to resolve this? Thank you

Enable Super Administrator Role? I activated this function on ESS and now I cannot deactivate it as none of the users are Super Users, how do I fix it?

Enable Super Administrator Role? I activated this function on ESS and now I cannot deactivate it as none of the users are Super Users, how do I fix it?

I chose "Self-Service Payslips" on the Payroll Run and I checked all connections were successful This was at 12:15 today - it is now 16:37 and the payslips have still not pulled through to ESS! I am really starting to wonder about Sage Pastel Payroll…

For many reasons, I would like to clear my current ESS details and start ESS again. I have tried many times to get hold of Payroll support and I have had no luck. The ESS needs to be setup from scratch. The setup is a Multi Company setup. Please advise…

Is it possible to define an Active Directory Security Group on Sage to allow ESS access to employees which belongs to the Active Directory Security Group? Being able assign employees to an ESS Active Directory Security Group will simplify the maintenance…

Hi I added a new employee in Payroll this morning but it hasn't pulled through to ESS ! My Sage Connection is active and I have ticked Self-Service in the Preferences for this employee - I even clicked on "Upload Employees'" in the Self-Service setup…

Hi I added Parental Leave onto an Employees File in Payroll. The Days Due shows the correct number of days available. It has pulled through the Parental Leave line in ESS, but the balance available is showing as 0 Why would this be?

I have open enrollment running for a few of our companies. But when trying to add a new plan and start a different company open enrollment I keep getting an error saying No records could be displayed. Even on the plans that are undefined and not in an…

Francois Brand, the CMD you spoke about earlier, how long does that take to run to correct our ESS 10.7? I have been waiting for close to two hours and I am not even sure it is the correct thing running.

Good morning, we ran the update for ESS 10.7 and the system is giving us a runtime error. No one has been able to log into ESS since Friday morning. Has anyone else had this experience? How do we resolve it?