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Good day we updated to Premier 6.2A and Premier ESS v12.9.28.1 but after the update the payslip upload file pull's through to ESS but it doesn't want to import. Is there anyone else having this problem?

Failling to send emails from ESS and getting error A call to SSPI failed see inner exception . I have upgraded my tis t0 1.2 but still problem persist

We have been having issues with almost every ESS update and would like to test changes before pushing updates to production. A few Sage engineers said it was impossible, but I'm not sure why it would be. We already have a test HRMS server and copy production…

Hi. I am trying to create a performance template on ESS. A certain field is compulsory, but blank: Contract Process Definition So I created a process definition, but cannot find a workflow type that links to this field and am unable…

Hi Ive just started a project for a people integration but whenever im trying to create or edit employee data i get the error that fields are mandatory but i already supply those fields and make sure they are not empty, { "success": false, "businessRules…

We are a large organization with 800 staff both on premise and hybrid working from home. Currently we use SAGE ESS with local Active Directory LDAP accounts synced for staff to access. If off-premise hybrid staff need access to ESS, they need to VPN into…

my users are not getting the active drectory prompt, while the server people 300 is installed is able to give the active directory prompt The profile selector does not appear, ESS is installed on winodws server 2019. Staff cannot log into ESS as they…

Good day, I am in the process of registering employees on ESS. I kindly need some assistance with regards to adding leave Approvers. Thank you.

Hi All I am trying to retrieve supporting documents or attachments for a terminated employee which came in via ESS. Since the employee is now inactive, we cannot access his profile, the claim transactions ( Employee management> employees > employee…

Morning I added study leave to an employee in Payroll and now when I search for her on ESS she is not on the User list. When I look at the Default Approval Structure her name is there, in the right place, but it shows (inactive) behind her name. She…

Whats new on Sage Self Service V1.20 A Transaction menu item has been created for the Admin user profile. The items mentioned below will allow the administrators to resolve items without having to log a support case. A new function to delete Company…

Good Day My client that uses ESS is not getting the password reset email when they reset their emails on ESS. Please advise Thanks Lee

Good day When an employee uses the Forgot password option on the ESS profile, the email is received with the link, after the new password is entered the system gives an error. This is the case with all employees, we are on MCS, is this an issue cloud…

Hi. How do I activate a new employee for SAGE ESS from SAGE 300 Payroll?

Hi How do I remove an approver on ESS please? This is my scenario DIRECTOR | MANAGER | STAFF Only the manager needs to approve leave, but after he has approved it goes to the director for approval too. How do we exclude the director…

Good Evening, We have placed a request with our BP the following requirement: for KPI automation between ESS and 300 People (Payroll) using the BPs internally generated platform to build and run this automation. I am trying to understand why we would…

Hi A colleague tried to delete a leave transaction, but then the status changed to "Recalled" and now she can't get it deleted She has clicked "Cancel" and "Archive on the transaction but it stays in her Inbox as 1 unread message please help!

Hello. I have tried to search for this similar questions but most are not answered. We have Sage 300 People and employees access their profiles using ESS. I already know how to share documents with employees, but these documents appear under "Company…

Premier integrator Comms service isn’t running and it's causing an absence of communication between VIP and ESS, How do I resolve this issue?

Hi I needed to add family responsibility leave onto an employee as she reached the next 12 months cycle for her leave days. It is showing in the Payroll, but has not updated her leave days on ESS I am receiving leave requests out of ESS, so I don…

Good day, I have an error activating a user on ESS. her GUID is linked to an old company we no longer have on our SAGE VIP. Please assist. Error Message: User "9ddd07a4-6263-47b1-ba8d-416ffddfdaee" has already been activated against "112_MAZ0428". Please…

Good Day, How do GUID Codes on ESS become corrupt, as this has been happening to us for the last three months where I have had to go into ESS and merge the old GUID code for an employee to a new GUID Code? I have included a screenshot of the error…

Hi I have stopped/started the service at least 3 times, but the payslips are still not pulling through to ESS what else could be wrong?

Hello, Please how do we resolve this issue. Trying to change the password for our account. Regards, Akin

Hi All I am hoping someone will be able to help me. We had to move our payroll (Pastel Payroll 2023) on to my work PC as we moved to a new building and our server was going to be offline for a while. I work on two different companies within Payroll…