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I recently paid an invoice through direct deposit, not realizing that our manager had already paid it using their visa card. The vendor doesn't have a refund policy, but we managed to reach an agreement with them. They agreed to consider the duplicate…

I made a prepayment to a vendor and recorded it. However, the vendor has now refunded the amount back to us. I'm not sure how to account for it at the moment, but the refunded amount has been deposited into our bank. any guidance?

I have paid the full amount twice for an invoice, how should I adjust for this overpayment?

I need to view AP records for the past 10 years. If it's in adj invoice mode, I can copy the AP entry comments, which I need to copy to excel. I am not going to change any records. Is this possible?

How do I Delete complete vendor, purchases and payments to start over. I added a new vendor Jan 1, 2024 and added purchases (pay later) and then payments. For some reason it is not working out and I want to delete the whole thing and restart. Can this…

Hello, I am stumped. We paid an invoice for a trailer (Fixed Asset) with an American Express card. We pay monthly and once the payment comes out of the cash account we download the statement and allocate it to the correct account. I am needing to apply…

First time on here... How do I adjust the value of fixed assets? Specifically, the value of land and buildings owned by the company. Thanks.

Ran a pay period with the new update, should have counted as december 2023 but instead put it into the new year so there are deductions that shouldnt have been on there and cpp.

Is there a way to merge two Accounts Payable or two Accounts Receivables that should be the same account, but are missing a word ie Ltd or Inc at the end?

I track employee entitlements - vacation and sick days, and OT hours. I adjusted a previous paycheque, to correct an entitlement entry, then realized that employee had another entitlement change. When trying to adjust that employee's paycheque again,…

Hi there, I hope you can help me. I created a job to import data for a positive inventory adjustment, and I need to specify the unit cost. We are using Scanforce multi-bin software, so we also need to specify the bin and lot. The issue is that the job…

We have multiple companies that ultimately rolls into one set of financials. Company A accidentally paid invoice #1 for $100.00 when invoice #1 actually belonged to Company B. Company B also received and paid for invoice #1 already. Company B wants to…

Hello everyone, I was wondering if it is possible to edit a PO quantity ordered in the lines tab without having to reverse the receipt of invoice. From everything I learned, I always thought we had to create a reverse receipt of invoice first, then…

What would be the best way to get around the issue of receiving items at the incorrect cost? The issue we're having is that the receivers are just receiving in the items with no knowledge of cost differences on the p.o. vs the invoice we receive from…

I don't work in shipping but I had a shipping question brought up to me. We have a customer that placed a rather large order. They notified us that they made a mistake and ordered too much of one item. To avoid a ton of work, I did a return of just the…

We received a notice from the government stating that we owed money due to an error made by our accountants when they filed our 2022 tax returns (they classified our business as active when it was passive). We owe $17,500 (of which $1,500 is interest…

Hi, I accidentally voided the incorrect cheque for a supplier. How do I unvoid the voided cheque. The cheque has already been cashed by the supplier. TIA

Hello, I am wondering -- is it possible to print a specific cheque number in BV? Unfortunately, when i was attempting to print a cheque in A/P, my printer malfunctioned and only printed on plain paper.... but it used the cheque number that was next…

I have retainage owed to a subcontractor, and now given a backcharge against their contract, which zero's out what I would have paid them in retainage. How do I make it disapear from the payment selection. I've tried to print a zero $ check, but Sage…

I am trying to post a J/E to my A/P account but it doesn't show in the account search. I realize this means the A/P account is linked somewhere and I can't figure out how to unlink it. I think it is defaulted to Vendors & Purchases module.

Hello, i want to know what the exact process of recording suppliers refunds if we issue a cheque to supplier in advance and then supplier return a part amount from the cheque value?

I am using Sage Business Works 2017 SP3 version. I have a single Vendor that has "ghost" discounts. We never set this up (that we were aware of) and we can't seem to make them go away. Each time we try to pay this vendor, the system keeps trying to use…

Hello, When I was doing the bank reconciliation, I realized that one of our vendor cheques was deposited in a wrong amount. The amount we issued was $153, while the bank statement showed $53 only, not sure if it's due to a misread of the bank teller…

I have a few invoices that were paid or partially paid with waiting on bill selected and I am not able to remove it. How do I deselect 'waiting on bill' without having to delete the payment then uncheck the box and reentering the payment?

What is the best way to process a refund from a vendor?