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Hi, Situation : My client recently lost all access to their old accounting software (the only access they have is to their data is via excel reports). It is my job to import their trial balance from 2008FY to 2015FY into Sage 50 2016 CA. My next step…

Our new third-party processor cut out $210.00 of fees we billed on our first electronically generated bill. Is there a "standard" out in the world about how to handle this situation? Do we go ahead and approve the original bill, then show CREDITS on the…

When I set up a casual employee in payroll, I forgot to put the percentage amount in for their vacation pay. We then owed them vacation for two pay periods so, on the next pay period, I entered the correct percentage in the settings and changed them from…

I recently took three checks to our local tax office to get registration on vehicles (five vehicles on each check). I got the registration costs from the tax office website. However, I was told that I had overpaid by over $500 dollars. Instead of giving…

I am currently trying to reverse older invoices as opposed to writing them off to bad debt. I am able to pull up the old invoices, but upon clicking the "Reverse Invoice" button I receive a message that says "The transaction cannot be adjusted because…

I cannot seem to remove a credit memo. I entered an invoice twice. I paid one invoice and voided the other invoice. Then the other secretary came along and put a credit memo in for the invoice. It shows that there is a credit memo for the vendor but I…