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dmkeller

Voiding a credit card settlement

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I do not want to void the credit card payment, but for some reason I have transactions that were settled on different dates that over-lap a month.  As in, part of the settled transaction hit in July and part in August.  Which means I can't move forward with my reconciliation unless I can void the settlement and re-settle the transactions.  

Any help???  I can't find anything on doing this.  I tried voiding a bank transaction, but Businessworks doesn't seem to allow you to select a credit card settlement to void.

Thanks

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    dmkeller-

    In our Knowledge Base at www.SageKB.com there is a Knowledge Base article - #45585 "How to void a credit card settlement and fees" .  In the article it explains:

    When a credit card settlement is posted into Cash Management:

    • A deposit is posted for the credit cards
    • A charge is posted for the credit card fees

    To void a settled credit card transaction, use CM, Transactions, Void Bank Transactions

    • Void the deposit for the credit card settlement
    • Void the charge for the credit card fees.

    So you will want to select Deposit when you are in Void Bank Transactions.

    Thanks,

    Coleen

  • 0 in reply to Coleen Graber

    Also, it does not show back up in the Credit Card Settlement tab as a option to settle again.  So this does not work.

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