An issue has been identified with Sage 300 2017.4 that we announced to you last Thursday, December 7, 2017 and that update is no longer available. If you installed Sage 300 2017.4 and access Common Services in a Single Currency database, then please follow the steps in Knowledgebase Article 88050 to apply a fix. If you have not yet installed Sage 300 2017.4, we plan to provide a new update, Sage 300 2017.5, next week and will communicate to you when that version is available.
For information about program fixes and new features in these product updates, see the following documents:
To upgrade to the latest product update, contact your Sage business partner or download the product update from the Sage Knowledgebase:
Important: Before installing this update, consult with your business partner or Sage to ensure that the update is compatible with customizations, integrated third-party applications, and other configuration options. If you install this update independently, you assume responsibility for any impact to your system.
For detailed information about installing the software, see the following documents:
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Hi Eva, If you use PU3 and import orders with non-stock items, you will also need a Hotfix, which was available separately then included in PU4. Steve.
If you're using 2017.4, have you tried the hotfix? https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=88050
Can you put the latest working patch, product update 3 back up on the website then please?