Changes to Sage support hours to better support your business

Effective February 2, 2015

In March 2014, we standardized Support and Service hours (including phone and chat) for the majority of Sage products across North America to 9 a.m. – 8 p.m. ET Monday through Friday, excluding holidays. As an exception, we continued to offer extended support hours for Sage Business Care Gold plan customers of Sage 100 ERP.

In our on-going effort  to provide the best care possible, we analyzed the number and timing of inbound support calls for the past 12 months. The results showed a far greater demand for customer support during the standard hours and in fact, very few customers called during the extended support hours. Therefore, in order to have more analysts available to help you when you need us most, we are discontinuing the extended Support hours for Sage 100 ERP effective February 2, 2015.

We're still here to help!

In addition to phone support, did you know 24/7 access is available online? Here are some of the many ways to get in touch with us:

• Visit the Sage 100 ERP Support Community on Sage City. 
• Search the Sage 100 ERP Knowledgebase where you can also find your options for technical support and self-help in Article 20307.
• Call Sage 100 ERP Support toll-free at: 800-854-3415 between 9 a.m. – 8 p.m. ET Monday through Friday, excluding holidays.

Thank you for being part of the Sage family! We look forward to helping you continue to grow your business.