• Unexpected Event when running new escalation rule

    Hello, have created a new escalation rule to update a field when a communication record gets within 30 minutes of it's scheduled date/time. But it's not updating the field, and checking the system log I found the following:- "Apr 25 2013 17:04:51…
  • Could not create the Java virtual machine when doing a mail merge

    I’m trying to do a mail merge in crm and it’s giving me an error in the scrm log (com.sage.scrm.model.mailmerge.error.MailMergeException: Could not create the Java virtual machine.). The dashboard and exporting to excel works. I've tried restarting the…
  • Jscript error on conditional workflow rule.

    Hi All, I am working on a workflow for a client in CRM for enrollment to a club. As part of the enrollment process, I want to place a conditional rule on whether or not the client has paid a deposit to the club so I used the following javascript: …
  • How to delete Primary Entity created by AdvanceCustomizatioWizard after restore default DB file?

    Hello everyone. I have create an Entity by AdvanceCustomizationWizard. I also do a backup DB before create this Entity. than I restore the DB and i still see the icon of that Entity exist in Primary Entities. When click on it go to its detail. It has…
  • Integration with Sage Murano

    Hi all, We have Sage CRM 7.1 and Sage Murano. They are both integrated with 2013 version. In CRM I can find Murano's customers and accounts using the search function. I can see their contacts, e-mail, address, etc. But when I try to see the invoices,…
  • 403 - Forbidden: Access is denied when logging off CRM

    Error 403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied. While logging off CRM7.1.L from Main menu. If on the Admin menu, no error. Started happening after fresh install…