• Customizing the Communication List to display 'Emails Only'

    A customer had a requirement from their sales users to be able to filter the communication screen to show all Emails, both inbound and outbound. You can see below that I have managed this by creating the option to filter 'Emails Only'. Emails get…
  • Daily Email for Tasks

    Hello, Is there any method to make CRM send an email/report to all users on CRM every morning that lists all the communications assigned to them for that day? I figured an escalation rule with an email, but if I put on communication fields, I'm…