• Escalation records not created from Self Service causing escalation rules notifications not being sent !

    Hi, we have setup a Self Service. any case created from there is created in the CRM, and the Case is linked with the Case Workflow. But I can find two issues : 1) the tracking tab does not show the Creation line (there is no CaseProgress record…
  • Self Service : setting and managing password rules for selfservice users ???

    Hi,, 1) I'd like to know how and where I could manage password rules apart from setting manually a password in clear the same way that I can do it for CRM regular users. 2) I also want to know if it is possible to have those selfservice users passwords…
  • Self Service : is it compatible with any browser ?

    Hi, We are using Sage CRM i7.5 (which is the French 7.1.h) and are facing a compatibility issue with Internet Explorer METRO mode. It seems that Internet Explorer in METRO mode is not yet supported: File : MC_Global.js (line 261): //CC75 Pas…