Sage CRM

Hello, Wonder if anyone can assist or advise: When using inbuilt Sage CRM email client to reply to received email email, click reply> select template which is inserted but results in the original email body / thread of history being deleted/replaced…

New install of SageCRM 2022 for Sage 100 2021. When I attempt to change the email settings it ask me to sign into the server sayiing the my connection to this site is not private. What ID and password as I suppose to use. Nothing works. Not the CRM log…

Hi everyone, A client requires around 50 mailboxes to be managed via the Sage crm email filer service to generate cases etc. Firstly, would this be possible? (is it a viable solution?) Secondly, has anyone had that many accounts configured in a single…

Hi everyone we successfully used the Email-Manager in a SageCRM V2018 R3 Install to import Leads from a website (WebSite sends Email with values from a form) and it was working perfectly. Around one week ago, the processing of the script suddenly…

Hi all, how do I send email personally from my own email that is linked to my CRM username, and record it as one of my communication? For example: from my Case ABC, I go to communication, I want to send email, but the sender should be my own email…

My customer is using Google Apps as their back end email system. CRM is configured to use the Internal SMTP server which points to the local (127.0.0.1) server where Windows SMTP is running. It connects to that and emails can be sent. The local SMTP…

Hi, Having an issue with emails attaching to our sage crm, in the log file it has the following: 2014-11-04 11:03:16.759> **************************End of RulesScript.******************* 2014-11-04 11:03:16.759> **************************about to…

I am trying to set up Email Manager to monitor "[email protected]". I can send and receive emails to and from this account, but when I turn on the mail manager service and send it an email that should trigger a case creation, here's what the log…

We've been seeing this message in our email manager logs recently: Exception connecting to Mail Server: Socket Error # 10054 Connection reset by peer. It started a couple of weeks ago, with no obvious cause. Nothing in the event logs, no bad inbound…

Does anyone know if there is a limit as far as how far back the email manager will process an email? I've setup the Advanced Email Manager at a customer that's been monitoring about 5 mail boxes and creating cases. When looking at one of the mail boxes…

I am using the email management function in CRM 7.1. I am using the support example in the system admin guide (page 35-10), it is working well but I need some help with the support.js file. The system creates a case and emails back the customer to…

Hello everyone. Could everyone tell me how to custom workflow to send a confirmation mail to person after create a case ? I'm new to sage CRM. Please guide me some on it. Best Regards, /Sokheng

I am getting an error when I try to File an email inot CRM from Outlook. Everything works fine if I just click on "File e-mail" and then on the "File email" button, hoever if I try to modify the "File e-mail(s) against the following taget(s)" I am getting…

Hi all, we are encountering an issue when attempting to use Mail Manager to access a pop3 mailbox (exchange server 2010). Note the highlighted line. I have replicated this issue on two other exchange 2010 sites so far. I was wondering if anyone has…