Sage CRM

Hi everybody, can anybody give me a good substitute for the former Sage CRM CTI-component? not only my customer is thinking, that a modern CRM system must have such a functionality ;-) Cheers Hardy

Hello there! We use CTI via the plugin in Internet Explorer to call numbers that are in our CRM database ( Sage CRM 2019 R2 ). Every time we click on a number to call it on the first try we get an error message that says (roughly translated from the…

Hi, We've been setting up CTI integration with our system. We're using the 3CX system and initial testing was very positive. We have two machines in the office on Windows 7 and IE11 the rest are Windows 10 with IE11. The CTI integration works fine…

Hi, We're integrating our Elastix Phone System with Sage CRM but have run into a few problems. We get the following error despite having the phone plugged in, turned on etc and having enabled CTI on the user profile we're testing on. We've…

Is it possible to customize the CTI Call Screen?

Hello all, I hope there is someone out there who can guide me. Our company have just integrated a CRM system onto our SAGE 100 commercial system. I was told we could later have add-ons like the CTI telephone add on. I just received a quote from…

We use Alphalogix CTI integration so making the default CTI popup unnecessary. Is there anyway in which we can keep this popup minimised in the background? Thanks

hello, New to Sage CRM, so please bare with me. I have Sage CRM 200, which includes the CTI add on. We are looking at using this feature to allow for screen pops when a call comes in. I understand the basics from reading a couple of documnets…

Hi, We have made an upgrade from Sage CRM version 7.0d to 7.2b and we have a problem with the way the country code are formatted. In the CRM we use the + before the country code (+41, +33, ...) and not the 00 + country code (0041, 0033). Now when we…

Partner Account Manager of an extremely exciting, cutting edge cloud services software company. SYNETY CloudCall enhances your existing Cloud Services by integrating voice communications. SYNETY provides CloudCall Partners and their customers fantastic…

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Hi All, First time looking at CTI integration to CRM In relation to CTI plugin within CRM, my understanding of how it works is: - Enable a user for CTI - Enter Device Name - Set the default screen to show when inbound call taken - When a user logs…

http://bit.ly/11SdL5a CloudCall Click for Sage CRM is the premier cloud based telephony integration for Sage CRM which provides Sales, Service and Marketing teams with increased productivity through Click to Call and Call Recording capability. Sage…

Hello All, I am currently testing Sage CRM CTI with our ShoreTel VoIP System. I can make and receive calls through Sage CRM, but my inbound calls are never recognized and always appear as "Caller Unknown". I have made a test company and have assigned…