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Hardy

CTI substitute

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Hi everybody,

can anybody give me a good substitute for the former Sage CRM CTI-component?

not only my customer is thinking, that a modern CRM system must have such a functionality ;-)

Cheers

Hardy

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    Hi Hardy

    We announced our intention to end development around the CTi ActiveX plugin in 2020 R1 and it was finally removed in 2021 R1.  
    We had a strategy to move away from ActiveX and any dependency of Internet Explorer.  When we did the analysis in the 2018/2019 dev cycle about what we should do with the CTi feature we found that the dominant usage of CTi was outbound calling - essentially click-to-dial.  Few customers were working with inbound call handling and screen popping.  In terms of systems, there was a proliferation of technologies in VOIP, browser extensions etc.  We made the decision to focus on expanding the REST API and that is why we released the fully CRUD REST in 2019. 

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  • 0

    Hi Hardy

    We announced our intention to end development around the CTi ActiveX plugin in 2020 R1 and it was finally removed in 2021 R1.  
    We had a strategy to move away from ActiveX and any dependency of Internet Explorer.  When we did the analysis in the 2018/2019 dev cycle about what we should do with the CTi feature we found that the dominant usage of CTi was outbound calling - essentially click-to-dial.  Few customers were working with inbound call handling and screen popping.  In terms of systems, there was a proliferation of technologies in VOIP, browser extensions etc.  We made the decision to focus on expanding the REST API and that is why we released the fully CRUD REST in 2019. 

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