Record does not exist in CU_OrderQuoteTracking_bus

Question

Hello All, 
 I notice a client is getting this error all the time in their Sage 100 CRM Activity log. "Record 0001 does not exist in CU_OrderQuoteTracking_bus", anyone ever see this before? 
 They seem to be having an issue with the orders/quotes in Sage 100 and CRM not being in sync, and i am wondering if this is part of the issue. 
 Any insight on either is greatly appreciate. Thanks! 
 -Anthony

Mathew Simon · Accepted Answer

Seems to be like it is a bad record in the \MAS90\MAS_SYSTEM\CU_orderquotetracking.m4t file where it does not have a QuoteOrdrerID - the field is blank. we have kb 50415 . backup the file and delete the first record (missing the OrderQuoteID value- but they should make note of the Sales Order number listed because it may not be synched in CRM. here is the KB https://support.na.sage.com/selfservice/viewContent.do?externalId=50415

Sage CRM

Record does not exist in CU_OrderQuoteTracking_bus

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