There are a number of critical upgrades and enhancements that make upgrading to Sage CRM 2020 R2 a must-have.
- The Office 365 authentication method will change to OAuth 2.0, which has an effect on all Office 365 users.
- Security enhancements to adapt to industry changes. (TLS 1.2)
- The MailChimp integration enhancements, including finding and deleting duplicate email addresses
- Inclusion of SQL 2019 SQL as well as fixes and enhancements.
A recent video from the Sage CRM User conference 2020, goes into more detail and is definitely worth taking a look at: https://www.youtube.com/watch?v=CkZ9YRM-Z90