• ALERT: HMRC Online VAT account withdrawn from 1st November 2022

    HMRC are withdrawing the ability to submit VAT returns by keying data into their online VAT account from 1st November 2022.   From 1st November all VAT returns are required to be submitted using API enabled software.

    Please see below for the details by…

  • MTD Switching inside a tax quarter

    Hi Guys,

    I have a question around the MTD submission in Sage X3 specifically when migrating a client from one application to Sage X3.

    Lets assume that the client submits every quarter and suppose the open tax period is Jul - Sept, lets say we are switching…

  • ALERT: Changes to VAT on Hospitality, holiday accommodation and attractions in the UK coming into effect 1st of April 2022

    What's changing?

    The temporary UK VAT rate of 12.5% for the hospitality, holiday accommodation and attractions sectors is coming to an end and will revert to the normal standard VAT rate of 20% from 1 April 2022You can find out more about the changes…

  • Info: Troubleshooting MTD & Useful Tips (BP Day)

    Check out our latest video on troubleshooting MTD issues using the Last Calls and Sage-rr Debug log.

    The video includes a demonstration on how to use the Last Calls during a successful submission.

    This was part of the presentation intended for the October…

  • ALERT: VAT MTD - Scheduled maintenance, Tuesday 5th October 2021

    Upcoming scheduled maintenance notice

    Due to scheduled maintenance the HMRC VAT MTD service will be unavailable on Tuesday 5th October 2021 from 12pm to 12.30pm. During this time you will be unable to access their online service.

    We will update this alert…

  • ALERT: Update to X3 2021R3 (V12 P27) Release note, Finance section, VAT posting

    Please note there has been a mistake in published Finance feature for VAT Framework Posting: "VAT return posting and matching" in Release Notes for 2021 R3.

    The matching was initially considered, but it has been removed from the scope for delivery…

  • ALERT: HMRC Taxation Submissions

    Product / Service Impacted

    • HMRC submissions

    Current Status

    • HMRC have confirmed that customers may have had difficulty accessing their accounts and using some HMRC services. However, all issues have now been resolved and online services are now performing…
  • ALERT: HMRC Taxation Submissions

    Product / Service Impacted

    • HMRC submissions

    Reported Impact

    • HMRC have confirmed that customers may have difficulty accessing their accounts and using some HMRC services.

    Next Steps

    • HMRC to resolve the issue or provide an update.
    • Technicians to advise…
  • ALERT: BRI legislation - HMRC changes on MTD structure - MANDATORY from July 2021

    HMRC has enforced significant structural changes for the information required in the header record for Making Tax Digital (MTD) submissions, effective July 2021.

    Sage will be making the changes to the submission for the latest releases of  Sage…

  • MTD issue? No problem! This is what we will need from you…

    It is that time of the month again. You have a VAT submission deadline looming and you are finally ready to process your VAT return, but you have encountered a problem with your submission.  You are probably thinking this is the worst-case scenario but…


    Product / Service Impacted

    The HMRC VAT MTD service was unavailable this morning.

    Reported Impact

    Customers reported receiving an error message stating “Internal Server” error and/or an API error.

    Steps taken

    HMRC have been investigating…

  • The Finance Round-Up #3

    Finance Round Up

    Welcome back to the latest instalment of the Finance round up!


    Firstly, although there are no functional updates this time, its worth noting that there are new versions of Syracuse for V11 and PU9. Please check this Alert for…

  • HMRC MTD Issue Reported - UPDATED 18.03.21

    Reported Incident

    Product / Service Impacted

    HMRC – MTD Services

    Reported Impact

    • Customers are receiving an error message stating “Sorry there was an error connecting to HMRC” when creating a new MTD Return

    Next Steps

    • HMRC hope…
  • Post-Brexit description changes for VAT boxes

    HMRC have communicated wording changes to the UK VAT return, effective for submissions on or after the 8th April 2021.  

    These changes are to the labels, i.e. to UI only and does not impact Sage X3 submission files.

    The following wording, as provided…

  • INFO: Useful links on HMRC service availability and issues for MTD submissions

  • INFO: V12 2020 R2 (Version 12.0.22) - VAT returns can now be generated in offline mode (BRI)

    You can now define VAT declarations in offline mode.

    In the VAT form function (GESVEF), select the Offline mode checkbox to create a VAT return without logging in the HMRC website.

    In the VAT return function (GESVFE), you can create a return using an active…

  • ALERT: Unable to submit VAT Return: Start and End dates are not populating

    Please note we have received a number of cases where customers have issues submitting VAT returns to HMRC.

    VAT return start and end dates are not being populated.

    The following X3 Versions/patch levels and Syracuse versions are affected.

    • V11 P14, Syracuse…