• Auto Enrolment - Jobholder letter

    Hi, I have just produced some Jobholder letters to send to new employees and note that it is quoting the old rates of a minimum total contribution amount of 5% with the company paying 2%. How can I change this? Thanks Sarah
  • Pension Exchange

    When will the Pension Exchange be rolled out to everyone who uses The People's Pension?
  • Unable to export file for NEST

    FormerMember
    FormerMember
    I am trying to export pension data for NEST but Sage keeps marking 2 employees with errors, that are stopping Payroll from creating the files. The 2 employees are being re-enrolled and the errors all read "The Enrolment Date cannot be in the future" …
  • Pension Employee Rate Report

    I would like to run a report which shows each employees pension contribution rate please. It isn't the contribution value that I want to see, but rather their rate stored within each employees record. Some of our employees have chosen to increase their…
  • AE pension contributions being deducted before tax calculation on non salary sacrifice pension scheme

    I have a client whose AE pension contributions started on 1st April 2016 and I have noticed that the tax on the wages is being calculated after the pension contributions have been deducted. I am not sure that this is correct as it is not a salary sacrifice…
  • Send Pension Data - 'No Data To Export'

    For the last two weekly payroll runs when selecting 'Send Pension Data' the error message 'No Data To Export' has appeared and no Maintenance and Contributions files have been created. I have been running the Pensions Module since April 2014 linked to…
  • Send Pension Data not including auto enrolled staff on a member enrolment report

    When I run the send pension data report it is missing off the staff who have been auto enrolled that month off of the member enrolment report. It is only including those who have been opted in? I phoned the support line and was told this may be due…
  • Sage Pensions Module not showing any providers

    Has anyone else had this problem after updating to the 2017/18 version? I click on export pensions and no providers show in the list. I was expecting this update to fix the broken people pension export, not make the situation worse!
  • Workplace pensions

    Hi i'm new to all this! We have just reached our staging date for our workplace pensions. We have decided to take deductions off our employees basic pay only and not overtime and any extras which I have set up with the new pension scheme in Sage. However…
  • new pension scheme has just set up by the client but payroll scheme has been running a year, how is best to process this ?

    new pension scheme has just set up by the client but payroll scheme has been running a year, how is best to process this ?