• Customer Activity Screen and Deleting Items

    Hi all, We have 3 users who access our accounts, and we use Remote Desktop Connection. One of the users, our credit controller, if they go to Customer->Activity screen does not seem to have the Delete button at the top. However, if they go to Customer…
  • Free, live webinar - Clear Audit Trail - Recording available

    The Clear Audit Trail option can be used to remove transactions from your customer, supplier, nominal and bank activities and this in turn can enhance the performance of your software. This session has taken place, but you can catch up with a recording…
  • Be more efficient in 2022 by decluttering your accounts

    Be more efficient in 2022 and stop old records building up, cluttering your accounts and slowing you down. It's easy to delete or hide records you don't need, so why not take a look today? Read more >
  • Removing old transactions - Clear Audit Trail

    The Clear Audit Trail option can be run at any time in Sage 50cloud Accounts, it removes transactions which meet a specific criteria. It's a straightforward procedure, but for safety we recommend creating a backup first. Read more >
  • Difference between Delete and Cancel

    Hi there, it's seems that when I try to delete certain transactions such as purchase invoices, sometimes it 'deletes' the transaction and turns it red. However sometimes it 'cancels' the transaction and raises a transaction to reverse it. I can't…
  • Deleting transactions

    Hi Sorry if this has been asked before - I have had a look through the previous questions but can't find what I'm looking for. I'm not trained in accounts, I use Sage for our family-run business so apologies if I'm asking silly things :) When reconciling…
  • Time to tidy up your accounts?

    Has your financial year recently ended? Once you've ran your year end it's a good time to do some accounts housekeeping. You can delete or hide old customer and supplier records that you no longer use, so they don't build up and slow you down. Find…
  • Maintenance Corrections

    Hi, I am trying to delete a JC and JD within the corrections utility, thing is the delete button is grey out (I am logged in as manager). The transactions are a bank transfer from one account to another but done in error (duplicated data). Any ideas?…
  • Tidying up your accounts after your financial year end

    After you run your financial year end, it’s a great time to tidy up your accounts and remove any old, unwanted records. Over the years you’ve probably built up a large number of customers or suppliers that you no longer deal with. Also, you hopefully…
  • Remittances - how can this section be cleared up?

    We've only recently begun using this section, but there's an option to print remittances from YEARS ago! I want to clear these from the list so it's tidier and also doesnt take a few minutes to run every time as it's searching all records. I don't…
  • How to remove an opening balance from a customer account?

    I tried to delete an OB when editing a customer, but I get an error: The record could not be deleted. Possible reasons: remaining bal. on acc.; trans. associated with acc.; acc still associated with projects). I have an account with an OB…