• Upgraded to V30 and can't find any attachments/Favourite reports etc

    I have had a nightmare installing V30 from v29 - after uninstalling and re-installing a few times, finally my Sage 50 is working again ... but I have no attachments from previous years, or records of previous bank reconciles or reports that I had created…
  • ODBC version in v30?

    Hi, Can someone please explain to me why in 32bit version of Sage, there's a 64 ODBC .msi and in the new 64 bit version of Sage v30, there's 32bit version of ODBCs .msi? Am I missing something? Thought this would have to match the OS and architecture…
  • Enable foreign trader not working

    We have a sage 50c professional account which I was lead to believe included foreign trader as standard, however when I got to tools > activation > enable foreign trader I get a black information box (see image) and when I click OK nothing happens. …
  • Trying to connect sage to microsoft 365 for back ups

    Hi, I have just done the new update for sage 50 accounts. I am now trying to reconnect sage to my mircosoft 365 account. I am following the steps in this guide, https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid…
  • What is VC_14_helper.exe / Cannot install upgraded data service

    Good Morning, I am wondering if anybody could be ever so kind as to point me in the right direction I am getting an error when trying to run dataservice install only for v28, currently on v25. I have rebooted the server twice, to no avail…
  • Sage 50 Accounts Windows 2012R2 installation

    we have a new cloned installation of a previously working Server but receive "Unable to contact the sage License Service", does this require internet access to authenticate the license ? any tips on requirements for connectivity ? Thanks
  • Sage data service has stopped working and after installing the update my sage has dissapeared.

    Hi, i had an error message this morning regarding my data service, it keeps stopping and when i tried to restart the service, it would then tell me the data for remote access was out of sync and i can't access. So i downloaded the data service update…
  • New server install

    Hi, We have these apps Sage Payroll 2018 - 2020, Sage 50 Accounts and MicroPay Pro 2015 - 2018 installde on old server and we would like to install it on new one. What is the procedure to do so? We don;t want to lose licenses. Thanks.
  • v25 installed in wrong folder

    On Monday a colleague reported not being able to back up Sage50 Accounts. It looks as though they updated to from v24 to v25 and the installation path is in /Accounts/2014 not /Accounts/2019 where I would have expected it to be. I'm assuming that I…
  • Sage 50 Accounts V24 won't install

    Sage 50 Accounts V24 downloaded file is refusing to run with a message saying my operating system is not compatible. I have Windows 7 which is on your supported list. I'm currently running V22. What do you suggest I do?
  • Error Code when installing Sage50 Essentials update

    I wonder if anyone can help please. I'm trying to install a Sage 50 Version 24.1 update and the installation fails halfway through with the following error message. The installer has insufficient privileges to modify this file - C:programData\microsoft…
  • Windows 10 1803 and network installs

    Hi, I'm having an issue with users who have upgraded to Windows 10 build 1803, where they open Sage and their company network location is showing as not available, however when they click on "open location" for that particular company, suddenly it…