Hi Mick,

I still haven't got it back :( 

Ian kindly gave me some pointers but even when I restore my backup from the old version, it still has missed out all other years report settings and attachment and 2024 is blank with no info.

Any idea's?

Are you able to add favourites back in as this is another problem they are experiencing, the favourite star changes colour but they don't appear at the top where they used to? They do appear in the main menu so this is very strange.

All my favourite templates aren't there either - did you speak to Sage? 

I have spoken to Sage and the way favourites work has changed, they are now dependant on which area of the product you are using. For example if you favourite a customer report, it will only show as a favourite when you are in the "Customer" section and likewise if you favourite a sales order report it will only show when you are in "Sales orders" section. I have tested and confirmed this works.

I did also manage to find some of the custom reports by searching all the Sage data folders, I found the ones missing in the 2023 folder and then moved them to the current 2024 data folder into the same equivalent position and they now appear in the report list.

Hope this helps.

I have spoken to Sage and the way favourites work has changed, they are now dependant on which area of the product you are using. For example if you favourite a customer report, it will only show as a favourite when you are in the "Customer" section and likewise if you favourite a sales order report it will only show when you are in "Sales orders" section. I have tested and confirmed this works.

I did also manage to find some of the custom reports by searching all the Sage data folders, I found the ones missing in the 2023 folder and then moved them to the current 2024 data folder into the same equivalent position and they now appear in the report list.

Hope this helps.