I need help!! I am just about at my witts end.
I've been trying to contact sage every day since October 14th. I've spoken to people on the chat which the first person sent me to knowledgebase article (107248), as my original problem was that I could not connect my laptop to sage. So the next day on my work computer (with my most recent sage file), I follow the steps in the article.
Now, when I try to share the file I get this message "Company file with the same ID is currently being shared. If you want to share this copy, you need to open the other company file and stop sharing." Well, seeing as I can't open the company file on any computer other than my own, that doesn't work.
I tried to get my colleague to open the file on her computer and the error she gets is "This shared company is already open". I get the same error when I try to connect to a shared company from the startup window.
The second time I spoke to someone on the chat and explained these issues they said they could not help me and to call the sage support line which is so busy, every time I call I get "Due to an unusually high call volume we're unable to assist you at this time, please try again later."
The chat person then told me to call the US support line and to be transferred to Canada, well they were also very busy, luckily they had a callback feature. 2 hours later someone called me back she said she was going to transfer me, then I got "an error occurred." And the phone hung up.
I have followed the following knowledgebase articles:
1. Cannot access my data on RDA/Sage Drive (107248)
2. How to share a company data file using RDA
3. A company file with the same ID is currently being shared (105714) - I cannot do solution 2 as I do not have an old backup from the 2020.1 version as that was overwritten from making newer backups. If I have to open this file from the end of June after our year-end and re-enter all of my transactions from that date I will be looking into other accounting software options.
I feel like I'm running in circles trying to figure this out and I'm getting quite frustrated that it is SO DIFFICULT to get through to sage.