Is the file you are currently working on updated to version 2020.2 and includes your most recent work but cannot be made available for Remote Data Access?
Is there another file already uploaded for the company, that you want to replace with your updated version?
Perhaps you've already tried going to File > Remote Data Access > Share company and seen the message:
If you get a pop message like the above saying: "A company file with the same ID is currently being shared. To share the updated copy of your file, you'll need to open the other company file and stop sharing," you'll want to check if there is another file synchronized on the Remote Data Access platform. To do this:
STEP 1: First go to your View menu in Sage 50 then look for a check mark beside select Company Window At Startup, then exit out and relaunch Sage 50.
When you see the welcome screen, select the option: Connect to a shared company
Note that for all steps we used the Sage ID of the sysadmin user of Sage 50. It may be useful to have the password handy.
STEP 2: Check what files are already uploaded and download / connect to the most recent version. The Version column tells you the version of the file. We'll connect to the 2020.2 file version.
TIP: This may take a few minutes and it's best to be on a wired internet connection.
STEP 3: Check your file naming, pull out weird characters (_ or .) when saving the file to your computer.
Update for users impacted by the RDA issue on Friday October 9th, 2020, if you are unable to go into the company to stop sharing it, try renaming the local copy that is being created before sharing it. Your original company will still be listed but will become an “orphaned” copy of the company. The Sage KB 107248 provides further details on how to access Sage 50 CA > Settings > Company info, to rename the data file. See below:
STEP 4: Once your company file downloads and successfully opens you'll clearly see the green shared icon:
STEP 5: To replace this company data file with your newer one, stop sharing the file by going to File > Remote Data Access > Stop Sharing.
You'll receive a prompt asking if you want to continue, click Yes.
You'll then receive confirmation that the company is longer shared.
STEP 6: Relaunch Sage 50 and open the computer data file that you want to upload. Take a moment to check that the file has recent work in it. Then go to File > Remote Data Access > Share Company…
On the next screen, in the top right, select Share.
Note that we were successful at sharing (uploading) the file after 2 attempts on a desktop (wired internet connection). Turn off any applications that may be consuming your internet bandwidth as any interference can affect the success of the upload.
A failure message will look like this, just click OK and go back to the Set Up Users window and click on Share again.
Once successful, you'll get a message confirming the RDA share. Each eligible user will also receive an email with instructions about accessing and downloading shared companies.
For further confirmation, look for the shared icon which should be green.
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I have tried the steps listed above. I am still unable to share our restored company. I keep getting the error message that the "shared company is already open" but this is the only data file for our company. I cannot reach anyone by phone. Web chat was unable to help. I am still waiting for a level 2 agent to assist. Same as other users, it has been going on since Oct 8. no one else can access our file, including our accountant.
Yes, thank you Erzsi and thank you for putting Alexandre in touch. I had to send the file in to be fixed and was surprised to see it back in my inbox this morning. Alexandre was great. Very professional and I had no problem following Harjot's instructions on how to get the file up and running again. It took a couple tries to share it, but it seems to be working now. Thank you so much for your help with this.
Hi Tracy Pitcher,Apologies for the delay. Believe that I located your account ending #400xxxxx189 with the email tied to your Sage City profile, and see that you worked with my colleague Alexandre and that a repaired data file was sent back to you today. Please re-try the re-share steps above again using the repaired file and keep us updated. Warm Regards, Erzsi
I wish I could say it worked. I restored the data, but can't get it back up and shared and the ticket I opened was "closed" in my portal and my account says I have used all my allotted cases, but only 1 of the 4 times I called did any of my issues every get resolved... that was getting back on the portal. I now have a file that I am sharing back and forth with the other girls by email. It's very inconvenient, we are no longer live. Have tried calling, but the phone lines aren't taking calls and no one seems to have a solution to get the original file off the drive now so I can re-share the file again. It would be great if I could get a call back. I emailed the Kathleen in the other forum, but heard nothing back from her. Can you please have a rep call me back? This has gone on since Oct 8. It's crippling to a business.
This worked. Thank you so much!!!!