• Cannot Open company X. The Data has been updated to a new format. New version has not been installed yet on one workstation.

    I have a client who is receiving the error "Cannot open company X. The data has been updated to a new format... The new version of Sage 50 Canada (2023.1) has not been installed on the local computer. How do we install the new version to work with…
  • Problems with converting after 2020.2 update

    Hi, I installed the 2020.2 update and converted 2 company files without issue. The 3rd one will not open, however. I had it open right before updating. When I try to open it, I am prompted to convert the file, then an error message pops up saying Sage…
  • New Company Conversion from Quickbooks keeps failing

    Looking for advice/help on assisting a Client’s Bookkeeper on a Quickbooks to Sage 50 Conversion. Here is what we are doing: #1. Open Sage 50 Premium 2015 (Using Right-Click, Run as Administrator) (Have also tried Sage 50 2014 Accountants…
  • Converting from Business Works to Sage50

    I recently got a new client who currently uses BusinessWorks. They want to convert to a different accounting software and were thinking of going with Sage 50. Does anyone know how easy (or hard) it is to convert from BW to Sage50...? Is it easier to convert…
  • 2015.3 no longer is able to convert files older than 2014 now that we updated to 2016.1

    Our Company stores our client data files on a windows server and we have never had any issues with updating older client files but now that we have updated to 2016.1 we can not update the file. When we try to update a file older than 2014 in either 2015…