• Refund of prepayment

    I made a prepayment to a vendor and recorded it. However, the vendor has now refunded the amount back to us. I'm not sure how to account for it at the moment, but the refunded amount has been deposited into our bank. any guidance?
  • Change the Bank reconciliation date

    I reconciled the bank statement for December 2023 in February 2024 and posted the reconciliation. Is it possible to change the reconciliation date after it has been posted?
  • Importing transactions

    We use a custom made application that stores our invoices. Is there a way to import these transactions? The files can be converted to CSV or Microsoft Excel. Is there an application that do the import? Are there templates available showing how to…
  • T4's won't Print in Sage 50 Canada Edition 2024.1 - Unhandled exception has occurred in your application.

    We are getting the "Unhandled exception has occurred in your application." when trying to print our T4's. We have installed, uninstalled JIT debugging, we have run the .NET Framework Repair Tool and reinstalled windows. We've also uninstalled and reinstalled…
  • Bank account setting up while rebuilding a company.

    I am currently in the process of rebuilding a company in SAGE 50 and have a few inquiries related to setting up the bank accounts, particularly addressing the input of outstanding/uncleared items. Thank you for your time. Appreciate your help in advance…
  • Chart of Accounts Numbering

    Is there some way to have operating revenues from Acct 4000-4999, Op Expenses 5000-5999, then a section for Capital Revenues 6000-6999 and Capital Expenses 7000-7999. Basically I would like to have a revenue and expense section which would then provide…
  • Dental Benefits Deductions

    I am trying to set up the dental benefits deduction and have not found any information of which deduction option connects to box 45 in the T4. I also tried to set it up manually but it didn't give box 45 as an option to set it to. Has this not been set…
  • FINTRAC Compliance Requirements for EFT

    Am I the only customer who uses vendor direct payment Bambora (Worldline) with SAGE50 Canada version? Am I the only customer who has been asked to now provide a vendor detail file for every EFT made through SAGE and Bambora? This information is already…
  • upload bank statement

    Hello - Can I convert my bank statement from pdf format to the .ofx for sage upload? I can't seem to find the option when downloading from my bank.
  • Cashflow Statement - A/P operating vs investing activities

    Hello, I am trying to produce a reliable and accurate cashflow statement in Sage 50 Quantum Accounting Canada. To me, a cashflow statement should start with net income, then take into account cashflow adjustments from operating activities, investing…
  • reconciliation error

  • Payroll Tax Remittance

    My starting balance is incorrect in my remittance summary. I tried to adjust the payments part so it would zero it out but it didn't clear it out. How can I get it removed or adjusted?
  • How do I void uncleared cheques from prior years

    I have some cheques that were issued in 2020 and 2021 that were never cashed and I want to void them and get them off my bank rec. How would I do this? I will not be re-issuing these cheques.
  • Re-printing prior year(s) Receipts

    Hi, For Sage 50 Premium Accounting Canadian Edition, Release 2022.3 (29.0.0.4) most recent release. I am reviewing prior year transactions/entries. I am having a lot of problems re-printing older receipts and payments. My current session date is Dec…
  • Some bank transactions not appearing

    I'm trying to do my first bank rec for our operating account and am running into an issue. I've linked our bank account, and all applicable transactions show up on the match transactions screen, but when I go to do the bank rec 2 of my May 31st transactions…
  • sending email invoice error code

    an error occurred sending the email , invoice. MAPI result code 21. We have shut down and closed out, rebooted and started againTried to send an email from Outlook and it worked. Please help me resolve I need to make up and send out invoices.
  • Missing a month in bank reconciliation

    Hi, I am having an issue with my bank reconciliations in Sage 2012. It appears I am missing the month of September in my reconciliations, when I go to print a reconciliation report it says no data to show, however all of the other months are available…
  • Cannot Start a New Year

    I am running Sage 50 Premium Accounting with Payroll version 2021.1 and trying to roll over to a new year. When I go into Maintenance -> Start new year. The error that comes up is: Sage 50 - Duplicate Entry. You have entered a value that has been assigned…
  • Sauvegarder le fichier entreprise

    Bonjour, Je n'arrive plus à faire la sauvegarde de mon fichier d'entreprise. Voici le message: La sauvegarde de ce fichier d'entreprise dépasserait 2 go, ce qui est supérieur à la taille maximale. Sage 50 ne peut pas créer la sauvegarde. Que faut-il…
  • Sage 50 Cannot open the database

    Environment : Sage 50 version 2021 ( Canada ) recently upgraded from Sage 50 version 2020 ( Canada ). The .SAI and .SAJ files are stored on Microsoft OneDrive. My https://ceo365portal.na.sage.com/ has been activated and the Microsoft 365 Integration…
  • Sage 50 Error shows when want to connect from any station

    Hi everyone, When we try to connect to our database from any station in our office this error pops up and we have no idea abt this. Can anyone help us on this?
  • Wrong statement end date

    I was doing my bank rec from sept 2019 (yes way behind) no error's, except I forgot to change the Rec. date to last year Sept 2019 and it posted as Sept 2020. No I cannot continue, any way to adjust the last date?
  • Sage50 Forum Support - How to change profile email?

    I'd like to change the email address registered to my profile and like to know how to go about this? Most of the responses that pop-up in Sage search are 4+ years old. Thanks
  • Join our Sage 50 Banking live online course happening October 10, 2019 to learn more about Sage Bank Feeds and more!

    This course is designed for customers who want to take full advantage of all the features available in the Banking module. You will learn how to create bank and cash accounts, to record deposit slips and transfers of funds, to reconcile bank and…
  • Bank Reconciliation warnings

    I don't understand why I am getting this warning when trying to check off a deposit.