• 2022 Northern Travel Allowance inclusion on T4 box 32 is missing meaning I can't file electronically

    Can't Netfile from Sage - Would anyone have a work around for 2022? Reports are pdf which I can easily edit and add the Box 32 & amount for each employee. Really, my only issue for 2022 filing is getting an accurate xml formatted file to send to CRA…
  • No list of suppliers when I try to set up the remittance report?

    When I try to set up the remittance report in set up, settings, payroll, remittance, I click on remittance supplier and nothing happens, why is this and how can I get the report?
  • EXPENSE GROUPS

    I have set up an expense group for certain employees, as their deductions are reported to a separate CRA payroll account - RP0002. Regular employees are reported to RP0001. How do I get reports on the expense group? inparticularly the remittance…
  • Gross Earning discrepancy

    Hello, All my reports show a Gross earning total that is erroneous as this total includes any non-taxable non-monetary income although I have not checked the any columns under Payroll, settings, income... This means taht all my employees report, T4…
  • 'All Journal Entries' report won't load all of a sudden. How to get it to load again?

    My 'All Journal Entries' report won't load all of a sudden. It previously was working perfectly, but now it won't load. I click to have it come up, but all I see when I hover over the Sage icon on the toolbar is the main Sage window and another window…
  • Non-Eligible Company RRSP portion appearing in Box 14

    Hello Correct me if I'm wrong, but employee's who are not eligible yet for the company match portion of the RRSP should NOT have these earnings in Box 14. We wanted to have the company portion appear on the pay stubs and it's set up like this, …
  • Carré noir dans l'en-tête sur impression de factures

    Bonjour à tous! J'ai un problème avec environ 9/10 de mes impressions de factures: il y a un gros carré noir par dessus l'adresse de mon commerce, en plein centre de l'en-tête de mes factures de vente... (Voir image plus bas) Ce problème ne se produit…
  • general ledger error

    I cannot pull up a general ledger report. It gives me an error message saying that an error has occurred. Anybody know how to fix this so I can get that report? Am I going to have to uninstall/ reinstall? Is it in my settings? Please Help!
  • The Crystal Reports Print Engine is currently busy. Please wait a few moments and try again.

    Hello, For starters, I'm using Simply Accounting 2012. We can't upgrade at this time because we also use integration to ACT! which is no longer supported by Sage. All computers (15 or so) are running Windows 7 Pro 64-bit. For years we've been printing…