Sage 50 Canada

I'm trying to do my first bank rec for our operating account and am running into an issue. I've linked our bank account, and all applicable transactions show up on the match transactions screen, but when I go to do the bank rec 2 of my May 31st transactions…

I have reset my bank statement but the unresolved amount is the same as it was prior to doing the reset. What could I have done wrong when I did the reset?

I have a problem with my bank rec. My outstanding amount = unresolved amount. On paper, my bank rec is fine to the penny. I verified my statement opening and ending balance, they are fine. The only amounts that are not ticked = my outstanding, same amount…