Welcome to the Sage 50 Canada Support Group on Community Hub! Available 24/7, the Forums are a great place to ask and answer product questions, as well as share tips and tricks with Sage peers, partners, and pros.
I have remote access to Sage 2023, but the owner update their version to 2024. I can no longer access the 2023 version and have no prompt to install the update. How do I access the program, or do I have to manually install Sage 2024 and reconnect the…
Hello everyone, I just updated our server and a few users to the new Sage 50 Canadian 2024 update, and we are now experiencing an issue with opening company files from the server.
We have 6 users that have a mapped drive on their local client that points…
Hello, I am a volunteer at my local church, working with our finance team to upgrade our current laptop. We would like to install the current version of the Sage 50 Pro Accounting 2020 software (2020.0, v 27.00.0000.0001) onto a new laptop running the…
In the process of upgrade to Sage 50 Premium 2022 from Sage 2013 Premium. I've installed the new software, updated the connection manager on the file server and all seems well. When we try to open a file, we get the error:
Since I don't have a copy…
I am going to start bookkeeping again after a many year layoff.
I was very happy with the old version of simply accounting and was hoping to find, purchase and install and older version than seems available.
I am more comfortable with the older version…
Hey Sage team, first time post here on these forums.
I have a computer that has Sage Premium Accounting 2021.3 installed on it and it works fine. It's on a fairly new desktop that is only a few months old. It's a Lenovo ThinkCentre M70s with an Intel…
I am sure it has been asked myriad times before, but is it possible to install two versions of Sage 50 on the same PC? For example, I have a client with Sage 50 2014, that wants to install their copy of Sage 50 2020. If I install v.2020, will that upgrade…
I'm at the step in the installation process where is asks me to select and existing company, then follow the steps. I got to the final step where I had to click on START.SAI and then my computer got an error notification that said "Cannot open company…
Hello,
We got a notification on Friday (Nov 20) about a new update to our Sage 50 software, and proceeded to update our computers with the new update. This morning (Nov 23) we went to update the connection manager on our server machine, but there…
I updated 2020 Premium 2User with Payroll software ( renewed in July 2020) to the 2020.2 version, but now I no longer have my payroll activation. My Portal account simply confirms that I do have an active plan, but my software will not retrieve the Payroll…
I'm looking to confirm when installing Sage 50 on my new computer what I need. Do I need a Key?
I currently have Sage 50 Cloud with support and premium care, unfortunately the support desk is now closed for the weekend. Help?:)
Hi,
I just install 2019 version Sage 50 CA. After finished the installament, i noticed some files status in the download folder looks strange: it is not marked in green but in blue circle. Looks like not yet ready. The file is: ib_logfile, ibdata ,…
Sage Customer service referred me here, so hoping the community can save me. One of my clients has licensing for Sage 50 2013, but no longer has the installation files. And after upgrading their server, we now need the ability to install the 2013 Connection…
Since Sage isn't willing to provide any sort of support, I need your help.
We purchased the premium edition from Staples, have it installed on two computers (one acting as our server). We have it working on our server properly at this point with all…
Hi
I just bought the 2019 version. I have downloaded to main computer and Laptop. Main computer is working fine.
Now I want to put my information onto my laptop.
I can't seem to get it to acknowledge my back up, when I try to load my info to the…
Hi,
Our accountant has Save 50 Canadian Edition, Premium with Payroll, and we were told by tech support that we have Cloud option with the purchase we've made. And we do have the multiuser option as well.
Now, we called them back about the cloud…
I am getting a failure message - "The installation of Microsoft Visual C++ 2015 Redistributable Package (x86) appears to have failed?
Do you want to continue the installation? Yes or No"
I have tried uninstalling to start over, but it won't allow…
Hello, was trying to add Sage 50 CA on a laptop with Win 10(and a working copy of Sage 50 2018 and 2014) , originally, installation was failing to complete install of Microsoft Visual C++ 2012...
I Installed Microsoft Visual C++ manually from Microsoft…
Hi,
I'm looking for a download link to an old version of Simply Accounting - 2011. I have an install CD but my new PC doesn't have a CD drive. I'd rather not have to upgrade to a new version.
If anyone could send me a download link to a 2011 installer…
Having issues with accessing company files from our new Windows server 2019. Firewall is off, Sage 50 2019 is installed as server installation.
The error that I receive on the workstations is;
The Connection Manager could not start the database engine…
I just installed the product but cannot open the sample data or create a new company.
I have uninstalled/installed multiple times, Run as Administrator, Changed my date format and checked all the things I have seen posted else where.
The installation…