Sage 50 Canada

Hi there, I recently purchased Sage 50 Pro CAN care 2023. The download went fine and it accepted the serial number provided upon purchase. However, when I enter the activation code given on my customer portal account it won't accept it. An error message…

Hello Everyone, I upgraded Sage 50 CA Premium 2018 from Sage 50 premium 2016 in 2018. The software was working fine till now. My computer broke in Feb and I bought a new one. I installed the version 2018 and restore it from the backup. It was working…

Ever since updating to Sage 2023.1 I'm getting the following warning in our server logs that runs connection manager. RSA public key file not found: D:\Admin\WinSim80\xxx\xxx Inc.SAJ\\public_key.pem. Some authentication plugins will not work.For more…

I'm at the step in the installation process where is asks me to select and existing company, then follow the steps. I got to the final step where I had to click on START.SAI and then my computer got an error notification that said "Cannot open company…

I updated 2020 Premium 2User with Payroll software ( renewed in July 2020) to the 2020.2 version, but now I no longer have my payroll activation. My Portal account simply confirms that I do have an active plan, but my software will not retrieve the Payroll…

This is the message I get . ---- "Either your Customers' historical information or the opening balance of account 1200 INVESTMENTS, or both, is incorrect." I used the G/L for this company for the 2019 year. Now when I want to start a new year I get that…

I am not able to open my backup from Sage 2013 in my new 2020 version. I am getting this message; I had to get a new laptop and am not able to get on the old one. The new one has no cd dive, can I download another version so I can use my backup?

We upgraded our computers to Win 10 and reinstalled Sage 50 Canada Pro 2019 so that we could work on this year's books. We have been customers for over 37 years. Our backup file would not open and there was no information available that there was a…

I'm trying to upgrade from Sage50 2017 to Sage50 2019 version. I am able to install the new version but when I try to upload the data from my backup it comes up with an error I reviewed my error log and the log it has this statement Problem with…

I recently had issues installing and running Sasge50 2019. Kept getting Key file not found message. I have to turn off all of my Windows security for the application to load properly. Any help would be great thanks. Windows 10 Ent. 1903 build …

Help!!! I've been using Sage 50 for 9 years fairly smoothly. I recently downloaded the upgrade Simply 2019 with payroll updates and when I attempt to upload my T4s (online filing), I get an error message saying 'internet access is required for this command…

I am getting a failure message - "The installation of Microsoft Visual C++ 2015 Redistributable Package (x86) appears to have failed? Do you want to continue the installation? Yes or No" I have tried uninstalling to start over, but it won't allow…

Hello, was trying to add Sage 50 CA on a laptop with Win 10(and a working copy of Sage 50 2018 and 2014) , originally, installation was failing to complete install of Microsoft Visual C++ 2012... I Installed Microsoft Visual C++ manually from Microsoft…

I am getting an error that reads "cannot open company file. This data has been updated to a new file format and is not compatible wit the new version of the software". Sage did an update last week Wednesday but it has been working fine since the update…

I am a teacher and I am having problems opening a company file that I had upgraded from 2013 to 2016, however, the file was corrupt when I opened it, thus I deleted it and then I downloaded the company info again and now I can't open it. I am receiving…

Our Company stores our client data files on a windows server and we have never had any issues with updating older client files but now that we have updated to 2016.1 we can not update the file. When we try to update a file older than 2014 in either 2015…

I am getting an error when I try and activate a student version. I have uninstalled, used student clean up app, and reinstalled and still it doesn't activate. I require this program for my current Sage 50 Online class. I have spoke with customer service…

Hello, First, I used Simply Accounting Pro 2011, I run it on my Macbook Pro in a Windows 8.1 Virtual machine by means of Parallel 10. Yesterday, when starting up my Windows 8.1 in Parallel, my antivirus called Avast Free, found an infection in a Simply…

Hi all, We have ran into an issue for multiple clients where when we install EFT direct onto a machine that is being remotely accessed, we get an error that states: "Runtime error: 50003". On one client, we found if we used LogMeIn (does not use RDP…

Sage 50 has found a problem in your company file and is unable to upgrade it (MySQL 5.6.10) Recently upgraded from Sage 50 2013, to Sage 50 2014. Double checked, both server and client pc have installed Sage 50 2014.3 release. What's the problem…

I have seen that others have had the same problem I am having, but I don't see any resolutions. Going to take a stab at this again. I installed Sage 50 2013 Premium on my home laptop earlier this year so I could learn the program while learning my job…

Bonjour, j'ai eu un problème avec mon ordi et j'ai dû réinstaller Simple Comptable 2008. Maintenant, le système ne veut pas ouvrir les données mentionnant que celles-ci ont été ouverte avec une mise à jour différente. Comment puis-je ré-ouvrir mes données…

Windows 8 / SA 2010 Pro Reinstalled SA and when i try to open program (not a specific company) get bad KEY file and a message re unable to read registration info, make sure no other instances running. Haven't got as far as inputting license key etc…

Installed Sage 50 on my new laptop OS 8. Took a backup from the old PC (OS7) and Restored it on the laptop. When I try to open the file I get a message: A required data file is missing. Check you data directory to be sure the files are there. But…