Sage 50 Canada

Trying to update sage 50 2023 to sage 2024 and the overall progress bar has been sitting at 46/118 for over 20 minutes - I've already stopped it once and tried to update it a second time and I have the same issue Anyone have any suggestions? Thanks…

I currently run Sage2013. I know I need to upgrade. I want to upgrade to IOS(Mac) platform. What steps do I need to do to upgrade and transfer files to new platform?