• Invoicing email issues

    Hi, having a issue with the Invoicing side of Sage Accounting, a few technical details: - Sage 50 Pro Accounting 2021 (2021.0) - Using Sage to send invoices (no Outlook) I am incapable to send invoices, I spoke with my actual email provider and…
  • How to adjust a duplicate payment to an invoice

    I recently paid an invoice through direct deposit, not realizing that our manager had already paid it using their visa card. The vendor doesn't have a refund policy, but we managed to reach an agreement with them. They agreed to consider the duplicate…
  • I was wondering how to set up automatic reminders for overdue invoices in sage 50 Canada (Invoicing)

    I was wondering how to set up automatic reminders for overdue invoices in sage 50 Canada
  • emailing invoices and statements

    I am unable to send a statement or invoice email from within sage. We are on a multi user program and the other users can send emails not problem. From my login it looks like it sends but nothing is sent or received when it does. Please help!
  • Customer Statements

    We are a building supply retailer. When contractors come in to buy supplies they will often "tag" the job-site that the supplies are being purchased for. One contractor asked if these tags could be shown on his statement. So far I haven't been able to…
  • How to pull back missing credit note

    So I had entered a credit note in error then had to create an invoice to pay that credit note and not sure if we had deleted the credit note but it is no longer showing in our system. Problem is that in Sage the cheque is showing as having paid $12,000…
  • Adjustment to an invoice from the previous fiscal year to correct HST amount

    I have an invoice from the previous fiscal year that was posted, but the HST amount was incorrect...it should have been 13% instead of 15%. When the cheque was issued, the correct amount owing was on the cheque (manual cheques) and the error was not noticed…
  • Proper way of importing sales invoices ?

    Hello community, It is been a week me trying to figure out the proper format of a .txt file that would be accepted by Sage 50 CA edition to import invoices. The error that I always get is : "The number of detail lines does not match the actual number…
  • invoice email link

    I am using the program for a transport company and we email our customers their invoices. I need to attach supporting documents to the invoice that the customer can open from the email. I am able to link these documents using the link option, but the…
  • Labour calculation error

    We've got an intermittent issue with the calculation of labour cost when invoicing. I've written up an invoice for a job with 8.5 hours labour at $70/hr which should be $595 before tax. We noticed the next day when we added the hours from our mechanics…
  • Sales invoices with a future date - possible?

    Just wondering about sales invoices dated into the future, i.e. beyond Sage50's session date. I've never done this before and may have need to generate a sales invoice with a 'future date,' soon. Is this even possible/advisable? If yes, are there any…
  • printing an invoice I get a black square printing at the top in the middle

    printing an invoice I get a black square printing at the top in the middle. How do I get rid of it? Thanks, Neil Luders.
  • What is the best way to handle overcharging a customer?

    A couple of our project managers are reviewing hours billed on particular project, and these hours have already been invoiced back to the client over a number of invoices spanning the last part of 2015 and into 2016. The project managers are now thinking…
  • Accessing Sage 50 on your mobile

    If you're new to Sage 50 and would like to access your information on your mobile phone, tablet or Mac then there's now a way to do that. You'll need: The latest version of Sage 50 (Canadian Edition) A subscription to Sage One (costs $12 / year…
  • What do you think of the new mobile app for Sage 50?

    Hi everyone We've had lots of you starting to use the Sage One mobile app which we made available for Sage 50 (Canadian Edition) customers to use a couple of months ago. Have you used it yet? If so what did you think about it? Are there any improvements…
  • Invoice printing problem

    Bonjour! Having a problem with a ''new'' customer and printing from our personalized template. For some reason all other customers are printing for default printing settings on our personalized template. But this new customer (today) for some reason is…