• Bad Debt with SaaS prepaid liability subscription

    Hi all, I have a SaaS specific question with regards to non-payment/bad debt. A client was invoiced 6 months ago for an Annual Prepaid Subscription (so a liability that turns into earned revenue each month). We completed onboarding and various other…
  • bad debt showing in client aged report

    After posting YE adjustment for bad debt in GJ, my client aged summary report still shows the client. Here is the adjustment that was made: 1201 (Accounts Receivable) Cr 2000 1205 (Allowance of Doubtful Accounts) Cr 10000 2310 (GST Charged on sales…
  • A/R clean up

    I was wondering if there was a way to move money from a journal entry that created a deposit months ago to a bank account and apply it to an outstanding invoice? The bookkeeper that I have taken over for never really paid any invoices and just created…
  • Help!! Really old invoices. Client wants to change the sold to part in order to pay

    I have a few invoices that are way past due but not yet in bad debt and the client now wants me to resubmit it to a different client name. Obviously i can no longer adjust the invoices as they are from a prior year. I know you guys touched this subject…
  • Reversing Old Invoices

    I am currently trying to reverse older invoices as opposed to writing them off to bad debt. I am able to pull up the old invoices, but upon clicking the "Reverse Invoice" button I receive a message that says "The transaction cannot be adjusted because…
  • 2014 Invoice not paid, clients want to redate to 2015

    Client never paid this 2014 invoice and finally they came back to us stating that they already closed their 2014 books on March 31 and wants us to date the invoice as of April 01, 2015. I understand what they want but our year end is also March 31. The…
  • RE: what is the best way to write off the old customers accounts?

    Hi Valen, Generally speaking, you can follow the knowledge base article link below to do the input. The article use Bad Debit, but you can use the account Suspense as per your accountant's suggestion. How to write off a bad debt? KB-11165 For case…